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My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected.
The best way to diagnose and fix this would be to attempt a remote desktop assistance session to look at the display settings. Would you be willing to do that?
Yes, crack on, mate
okay I can do the remote with you in about a half-hour to 45 minutes.
Ok, Wes. How long will it take, roughly. I must get my daughter at 6 (4:40 now).
Maybe we should wait until after you pick up your daughter because I am not sure exactly how long it will take.
Just let me know when you get back and we'll go from there.
Wes, are you there?
Yes, I'm here
Are we good?
yes, just click on this link to get started http://bit.ly/1mdFRkk
If you get back here, I need you to restart the computer. and click on this new link: http://bit.ly/1r0xjOe