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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Cant access my bt account. It says my password XXXXX expired

Customer Question

Cant access my bt account. It says my password XXXXX expired and i dont know how to reset it.
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Stewart! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. If you do remember your bt account password, then please click on the website below:

https://register.btinternet.com/cgi-bin/chpasswdsso

, then enter email address there
, then your current password
, then enter the new password XXXXX want
, then click on "Change password" button at the bottom.

If you do not remember the password, or if it does not work, please click on the option "I've forgotten my password>" at the above website also, or use the direct website link below to reset your password:

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

 

If there is still issue, click on the website below:

https://bt.custhelp.com/app/contact

, then click on "Technical help", then click on "Email or security software" near the bottom

, then it will provide you the phone number and/or chat option.


Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue.

 

Edit: It looks like you are away; when you are available, please reply back to continue. Thank you,

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