Hello. My name is XXXXX XXXXX I will be assisting you today.
Let me know when you are ready
I am ready
Push and hold down the kindle power button for 10 seconds
let it shut down
is the power turn off completely now
wait for 1 minute and then connect the charger
ok done that
now push and release the power bottom
button i mean
done that green light is now on
I have plugged it into the computer should I have plugged it into the mains?
yes did the kindle light up
charge the kindle and you can connect it to the mains or leave it plugged in to the computer it will charge
plugged it into the mains but still no light I did all this last night
did you try to connect the adapter to a different power point
no as the light came on the charger and on the kindle so I know it is charging
when you connect the kindle to the computer does it charge
yes but I do not usually charge on the computer as it is usually turned off (the computer I mean) so I charge on the mains
if the computer is charging the kindle that means the kindle is good and the charger has a problem
how old is the kindle
I think it is about 1 year old cannot quite remember but it is fully charged now as all lights are green but still no light
you mean no light on the charger or on the kindle
on the kindle
when you connect it to the computer does teh light comes up
what is the light? all that usually happens is the USB sign comes up on the kindle
yes it show the light when you connect to the usb of the computer but when you connect the ad adapted to the mains it dont show the charging light is the correct
but the kindle gets charged and the light is not up correct
no the light is on the kindle and the charger, that is the light beside the on off button, also if I put the USB lead on the kindle charging light lights up the same as in the adapter but the reading light is still not working
perhaps I did not make it very clear it is the reading light that is not working you know when you can read anywhere without having to put an external light on?
are you still there?
My internet got reset.try a reboot. Unplug it from any power source, press and hold the power button for a full 30 seconds. Set it down, and leave it alone for 5 minutes.
it is working again thank you very much yippee