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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5254
Experience:  B.Sc. Computer Science with Honors
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the light has stopped working on my kindle paper white

Resolved Question:

the light has stopped working on my kindle paper white
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

Let me know when you are ready

Customer:

I am ready

Michelle :

Push and hold down the kindle power button for 10 seconds

Michelle :

let it shut down

Customer:

done that

Michelle :

is the power turn off completely now

Customer:

yes

Michelle :

wait for 1 minute and then connect the charger

Customer:

ok done that

Michelle :

now push and release the power bottom

Michelle :

button i mean

Customer:

done that green light is now on

Customer:

I have plugged it into the computer should I have plugged it into the mains?

Michelle :

yes did the kindle light up

Michelle :

charge the kindle and you can connect it to the mains or leave it plugged in to the computer it will charge

Customer:

plugged it into the mains but still no light I did all this last night

Michelle :

did you try to connect the adapter to a different power point

Customer:

no as the light came on the charger and on the kindle so I know it is charging

Michelle :

when you connect the kindle to the computer does it charge

Customer:

yes but I do not usually charge on the computer as it is usually turned off (the computer I mean) so I charge on the mains

Michelle :

if the computer is charging the kindle that means the kindle is good and the charger has a problem

Michelle :

how old is the kindle

Customer:

I think it is about 1 year old cannot quite remember but it is fully charged now as all lights are green but still no light

Michelle :

you mean no light on the charger or on the kindle

Customer:

on the kindle

Michelle :

when you connect it to the computer does teh light comes up

Customer:

what is the light? all that usually happens is the USB sign comes up on the kindle

Michelle :

yes it show the light when you connect to the usb of the computer but when you connect the ad adapted to the mains it dont show the charging light is the correct

Michelle :

but the kindle gets charged and the light is not up correct

Customer:

no the light is on the kindle and the charger, that is the light beside the on off button, also if I put the USB lead on the kindle charging light lights up the same as in the adapter but the reading light is still not working

Customer:

perhaps I did not make it very clear it is the reading light that is not working you know when you can read anywhere without having to put an external light on?

Customer:

are you still there?

Michelle :

My internet got reset.

try a reboot. Unplug it from any power source, press and hold the power button for a full 30 seconds. Set it down, and leave it alone for 5 minutes.

Customer:

it is working again thank you very much yippee

Expert:  Michelle replied 3 years ago.
you can rate the answer now. Thank you.
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5254
Experience: B.Sc. Computer Science with Honors
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