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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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my lap top is running very slowly.A technician looked after

Customer Question

my lap top is running very slowly.A technician looked after for nearly a year then rang me up to say my computer was slow.I agreed to having it fixed when I would get my money in.
However he went ahead and did not fully fix it leaving no contact number please help me.
rosemary Laverty.
Submitted: 3 years ago.
Category: Computer
Expert:  Kamil Anwar replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to optimize the system?

Thanks
Customer: replied 3 years ago.

yes,what do you need to know

Expert:  Kamil Anwar replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=398472

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.

can you ring me back at XXXXXXXXXXX as I will be visiting someone until then

Expert:  Kamil Anwar replied 3 years ago.
Unfortunately, i am not allowed to call as per the site policy. I can remotely connect to your computer to work on this issue for which you need to follow instructions.

Let me know when you're ready by replying me on this site.
Customer: replied 3 years ago.

ring XXXXXXXXXXX at 10pm. have to go out,

Expert:  Kamil Anwar replied 3 years ago.
As stated, i cannot call you. You need to speak to me through this chat please.
Customer: replied 3 years ago.

I will chat on lap top tomorrow 11 a.m.

Expert:  Kamil Anwar replied 3 years ago.
Thank you - will await your response.