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Hello. My name is XXXXX XXXXX I will be assisting you today.
how old is the laptop
check at the back do you have a battery latch to remove it from the laptop
utra slim model have batteries inbuilt in many models.
let me check give me 2 mins
i see this model has an inbuilt battery
normally the battery doesnt get bad in just 5 months however this protege model has an inbuilt battery i will give you a video link watch it first and then try to open the bottom case to access the battery remove it and reinstall it back
then you try to connect the charger and check of the charger is working or not.
and if the unit has a warranty seal sticker attached at the sides then we cannot open it because the warranty will be voided by the manufacturer
check the seal sticker then only we can go further
i hope you understand i dont want to damage your warranty cover
did you check the seal?
ok then you can remove the cover then remove the battery and reinstall it back
after reinstalling the battery if the battery is still not charging them you will will have to get the ad adapter checked using a voltmeter whether it provides 19 volt dc to the computer to charger the battery or no
click on the link above to run the video
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if you have any question let me know i will be happy to answer.
Thanks and have a good day.