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aadil88
aadil88, Computer Support Specialist
Category: Computer
Satisfied Customers: 0
Experience:  Great experience in computer troubleshooting
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I plugged my I phone into my computer, it froze and have tried

Customer Question

I plugged my I phone into my computer, it froze and have tried various things but the computer is saying there is a problem with the driver. I have tried to restore the computer but that is not working either.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

let me know when you are ready.

Michelle :

what are the errors you get.

JACUSTOMER-gnp7usox- :

I have gone into devmgmt.msc found the I phone and it says apple mobile device (recovery mode) it says the driver for this is not installed code 28 access is denied

Michelle :

are you logged in as an administrator to the computer

JACUSTOMER-gnp7usox- :

yes

Michelle :

I will remotely connect to your computer and work on solving your issues while you watch, is that fine.

JACUSTOMER-gnp7usox- :

yes

Michelle :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

JACUSTOMER-gnp7usox- :

that should be it

JACUSTOMER-gnp7usox- :

Are you still there?

Michelle :

yes i am

Michelle :

getting connected now

Michelle :

connected

Michelle :

let me check the settings

Michelle :

restarting to safe mode let me know when you are on the desktop screen.

JACUSTOMER-gnp7usox- :

The update done but iphone not working still saying driver not there.

Michelle :

we can download the driver and install it.

Expert:  aadil88 replied 3 years ago.

Hello My name is Aadil

 

Welcome to Just Answer

 

Can I remotely log onto your Machine and have a look at your problem

 

Remote means i can see your issue and fix this for you

 

Its fully Secure and you can see what i am doing while connected to your pc upon your permission.

 

If you wish i can send you the details to connect. Thanks.

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