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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
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I have just installed a c920 webcam and downloaded the software

Resolved Question:

I have just installed a c920 webcam and downloaded the software from your website for windows 7 but when i try to use skype i cannot get any sound
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Customer:

hi

Michelle :

let me know when you are ready

Customer:

i am ready now

Michelle :

I will remotely connect to your computer and work on solving your issues while you watch.

Michelle :

is that okay?

Customer:

ok

Michelle :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

Michelle :

I believe the webcam is installed on the same computer the one we are chatting now

Customer:

yes

Michelle :

ok

Michelle :

connected now

Michelle :

is the webcam connected now

Customer:

yes

Michelle :

let me check.

Michelle :

Issue fixed using remote access

Michelle :

webcam mic working fine on skype.

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle and 7 other Computer Specialists are ready to help you
Expert:  Michelle replied 3 years ago.
Thank you

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