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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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tells me home screen is locked?

Customer Question

tells me home screen is locked?
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My Name is James K

Welcome to Just Answer


Which Home screen are you talking about

when you log into windows , What Exactly happens ?
Customer: replied 3 years ago.

laptop -sony - oiv I think}

Expert:  James K. replied 3 years ago.
Ok

so your sony laptop

when you do get the Error When you try and Log into windows

what is the exact error , to help you i need as much info as possible
Customer: replied 3 years ago.


All I get is a picture with date on tried pressing on 4 squares which


takes me to all the different progs need.

Expert:  James K. replied 3 years ago.
What version of windows installed

Windows 7 or 8 >
Customer: replied 3 years ago.


such as?

Expert:  James K. replied 3 years ago.
Windows xp , Vista , 7 or 8 ?
Customer: replied 3 years ago.

Window 8

Expert:  James K. replied 3 years ago.
Ok

DO you have a Lot of data on the machine you need if we perform a factory Restore to day 1 condtion
Customer: replied 3 years ago.


more letters and emails and photos which are essential to me

Expert:  James K. replied 3 years ago.
Ok then let me opt out

as i am not 100% sure what your issue is

Please dont reply as you will get an email when somebody responds

Cheers James
Customer: replied 3 years ago.

not being ableeto get into my documents as I urgent need to get


two letters done for Canada ASAP.

Expert:  James K. replied 3 years ago.
Can you log onto the machine are you chatting to me on the machine now ?
Customer: replied 3 years ago.

Hopefully yes but my Email I noticed that the number after my


name of margot.denny[email protected]

Expert:  James K. replied 3 years ago.
Im sorry

I will opt out now

Please do not reply and wait for an email
Customer: replied 3 years ago.


What more can I give you?

Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.

Yes please as I needto moveon asap.thanks

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=f57a0bed-8006-4fc4-b59b-34399731db1c

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=2d5e8de9-1a58-4e24-a29e-8e71a08d9f15

Expert:  Jason Jones replied 3 years ago.


It looks like you are no longer online.

When you are ready to continue, please, post a message here.