My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. You should first of all immediately change your password, use a combination of letters and numbers and special characters.
Can you tell me who your e-mail provider is?
bt broadband and i have changed my passwords several times
let me see if there has been a rash of these with BT... it may be related to the heartbleed bug
I don't see anything real recent... how many times has this happened?
do i have to go back into e-mails for your reply
no, just a rough idea of how many times you've been hacked... 2, 4 10?
about 4 times now
I'm trying to formulate an idea of how you're being compromised
Try installing and running a scan with Malwarebytes antimalware... from www.malwarebytes.org
there may be something on there that Bulldog isn't catching
o.k. how do i get back to your service when i have installed it. I am not so good with computers
did you create an account on our site and enter your e-mail?
i put in my e mail and paid £28
okay, you should get e-mail messages with links to this question, but just to be sure, are you using a PC to talk to me?
yes my laptop
okay, holding down the CTRL key and hitting D should bookmark or favorite this page in your web browser.
you should then be able to find it in the favorites or bookmarks menu
Yes thanks i have done that. thankyou
okay, go ahead and use malwarebytes and let me know the results. If you have any questions or get stuck just reply back and I will reconnect with you
great. will do.