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Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 961
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
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my e-mail keeps getting hacked what do i do

Customer Question

my e-mail keeps getting hacked what do i do
Submitted: 2 years ago.
Category: Computer
Expert:  Wes replied 2 years ago.

Wes :

My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. You should first of all immediately change your password, use a combination of letters and numbers and special characters.

Wes :

Can you tell me who your e-mail provider is?

Customer:

bt broadband and i have changed my passwords several times

Wes :

let me see if there has been a rash of these with BT... it may be related to the heartbleed bug

Wes :

I don't see anything real recent... how many times has this happened?

Customer:

do i have to go back into e-mails for your reply

Wes :

no, just a rough idea of how many times you've been hacked... 2, 4 10?

Customer:

about 4 times now

Wes :

I'm trying to formulate an idea of how you're being compromised

Wes :

Try installing and running a scan with Malwarebytes antimalware... from www.malwarebytes.org

Wes :

there may be something on there that Bulldog isn't catching

Customer:

o.k. how do i get back to your service when i have installed it. I am not so good with computers

Wes :

did you create an account on our site and enter your e-mail?

Customer:

i put in my e mail and paid £28

Wes :

okay, you should get e-mail messages with links to this question, but just to be sure, are you using a PC to talk to me?

Customer:

yes my laptop

Wes :

okay, holding down the CTRL key and hitting D should bookmark or favorite this page in your web browser.

Wes :

you should then be able to find it in the favorites or bookmarks menu

Customer:

Yes thanks i have done that. thankyou

Wes :

okay, go ahead and use malwarebytes and let me know the results. If you have any questions or get stuck just reply back and I will reconnect with you

Customer:

great. will do.

Wes, Consultant
Category: Computer
Satisfied Customers: 961
Experience: Bachelor's Degree in Computer Science, 20+ years experience.
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