hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, are you using the computer in question? so we can go step by step
if you want we can try remote assistance and fix the problem together quickly
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
do you have the id number?
(after running the program)
yep it is XXXXXXXXX /p>
can you type the id again
256 983 099
have the password XXXXX?
there is a connection error, is the program open now? (it should stay open)
can you close it and run again
As far as I can see the prog is not running
can you run it again
what is the id and password?
id is 256 983 099 password XXXXX XXXXX
can you click your start, go to search, and type msconfig and press enter. it will open configuration editor. when you are there, please let me know
can you go to startup tab
do you see the disable all button?
nope wheres thaat?
in configuration editor
can you click your start, go to search, and type msconfig and press enter. it will open configuration editor.
yep did that - I think
do you see disable all or enable all?
can you press it. now do you see "apply"? (button)
I got "exit with restart" and pressed it
can you select it
it will restart your computer
when you come back to Windows, please check if you still have the cursor problem or not
can you come back to this page later?
i will be here waiting
OK will do
Hi Jerry have just done a quick check on a letter and it seems possible the situation has been dealt with. What did you do please?
welcome back, is everything ok? are you getting the cursor is taking a walkabout problem?
Well so far it is fine and hopefully the prob will not return - how did you sort it please?
it seems a program running in background was causing this problem. because when that program runs in background it occupies your processor that's why this may slow down the computer. we disabled it and this fixed the problem
but don't worry, it was not a system program, so there will be no problems
I see, well hope it continues to keep me happy and thanks a lot for a good job. Bieee for now