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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an ASPIRE 5745Z. I am having trouble with the cursur

Customer Question

I have an ASPIRE 5745Z. I am having trouble with the cursur taking a walkabout during typing and ending up in a different place from where I am working. This is getting more frequent and is a bit of a nuisance. Can you help please? Many thanks
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi, are you using the computer in question? so we can go step by step

XXXXX XXXXXnell :

if you want we can try remote assistance and fix the problem together quickly

Customer:

Yep

Customer:

OK

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

ready

XXXXX XXXXXnell :

do you have the id number?

XXXXX XXXXXnell :

(after running the program)

Customer:

yep it is XXXXXXXXX /p>

XXXXX XXXXXnell :

can you type the id again

Customer:

256 983 099

XXXXX XXXXXnell :

have the password XXXXX?

Customer:

yep 5281

XXXXX XXXXXnell :

there is a connection error, is the program open now? (it should stay open)

XXXXX XXXXXnell :

can you close it and run again

Customer:

As far as I can see the prog is not running

XXXXX XXXXXnell :

can you run it again

Customer:

done that

XXXXX XXXXXnell :

what is the id and password?

Customer:

done that

Customer:

id is 256 983 099 password XXXXX XXXXX

XXXXX XXXXXnell :

can you click your start, go to search, and type msconfig and press enter. it will open configuration editor. when you are there, please let me know

Customer:

done

XXXXX XXXXXnell :

can you go to startup tab

XXXXX XXXXXnell :

do you see the disable all button?

Customer:

nope wheres thaat?

XXXXX XXXXXnell :

in configuration editor

XXXXX XXXXXnell :

can you click your start, go to search, and type msconfig and press enter. it will open configuration editor.


Customer:

done

XXXXX XXXXXnell :

can you go to startup tab





6:36 PM



do you see the disable all button?



Customer:

yep did that - I think

XXXXX XXXXXnell :

do you see disable all or enable all?

Customer:

disable all

XXXXX XXXXXnell :

can you press it. now do you see "apply"? (button)

Customer:

I got "exit with restart" and pressed it

XXXXX XXXXXnell :

can you select it

XXXXX XXXXXnell :

it will restart your computer

XXXXX XXXXXnell :

when you come back to Windows, please check if you still have the cursor problem or not

XXXXX XXXXXnell :

can you come back to this page later?

XXXXX XXXXXnell :

i will be here waiting

Customer:

OK will do

XXXXX XXXXXnell :

waiting

Customer:

Hi Jerry have just done a quick check on a letter and it seems possible the situation has been dealt with. What did you do please?

XXXXX XXXXXnell :

welcome back, is everything ok? are you getting the cursor is taking a walkabout problem?

Customer:

Well so far it is fine and hopefully the prob will not return - how did you sort it please?

XXXXX XXXXXnell :

it seems a program running in background was causing this problem. because when that program runs in background it occupies your processor that's why this may slow down the computer. we disabled it and this fixed the problem

XXXXX XXXXXnell :

but don't worry, it was not a system program, so there will be no problems

Customer:

I see, well hope it continues to keep me happy and thanks a lot for a good job. Bieee for now

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