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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have norton anti virus installed and files backed up. Today

Customer Question

I have norton anti virus installed and files backed up.

Today downloaded a dodgy file by accident and so did System Restore and it removed lots of expensive software and worst of all cant seem to use microsoft windows on my system anymore and all my important work documents are on this I paid for Word when I bought my computer and don't think I should pay for this again, Please help
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 2 years ago.

ok what do I have to do its my doc files I can't open them anymore with word

Expert:  James K. replied 2 years ago.
go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password XXXXX are numbers

Post them here

Cheers James
Customer: replied 2 years ago.

Is this the only way of doing this as I have lost my confidence in downloading things how do I know your safe

Expert:  James K. replied 2 years ago.
its 100% secure

Customer: replied 2 years ago.

262 020 047


6941

Expert:  James K. replied 2 years ago.
connected
Expert:  James K. replied 2 years ago.
try again with the Teamviwer details
Customer: replied 2 years ago.

I have found my Office Home and Student 2013 activation key and have located Office in my programs but the key doesn't work have spent hours on this


 


 

Expert:  James K. replied 2 years ago.
You just need to give me the details to connect then i can have a look
Customer: replied 2 years ago.

ok remind me how I do that

Expert:  James K. replied 2 years ago.
Open teamveiwer you have installed it

Then Post your User ID and password XXXXX

Customer: replied 2 years ago.

ID 262 020 047


Password XXXXX

Expert:  James K. replied 2 years ago.
Connected
Expert:  James K. replied 2 years ago.

It should be all installed When fineshed let me know

 

Please now rate my Service with the smiley faces and Submit

 

Remote Fix cheers James

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