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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I cannot log in to my email account

Customer Question

I cannot log in to my email account
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-055jh3qc- : I am ready for your instructions
Jerry Hannell :

hi, what is the email you are having problems with?

JACUSTOMER-055jh3qc- : [email protected] btinternet.com
Jerry Hannell :

do you remember your password? or any passwords you have used in the past?

JACUSTOMER-055jh3qc- : Yes I do
Jerry Hannell :

we can reset your password

Jerry Hannell :

so you can use a new password

Jerry Hannell :

did you try it?

JACUSTOMER-055jh3qc- : Yes I did try it but I still could not login into my emails
Jerry Hannell :

what is the error exactly?

Jerry Hannell :

what does the system say?

JACUSTOMER-055jh3qc- : That I could not log in for some unknown reason. Is it to do with BT going over to BT mail?
Jerry Hannell :

i am checking

Jerry Hannell :

can you go to this page

Jerry Hannell :

and try to login

JACUSTOMER-055jh3qc- : Yes I will try
Jerry Hannell :

waiting

Jerry Hannell :

any luck this time?