This was a private message to my inbox
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You will think I am really stupid however the message had initially archived. When it was retrieved the message thread came up as marked reported as abusive or in spam. I did not have a screen shot as above
I hope that helped.
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Hello I have tried the above. I do not have anything in spam. I am able to see the person on my lap top but am not able to reply. I am able to see my messages but am unable to answer. Also when I go into my inbox I can see the first few words of the last message that was sent to me from this sender, however once I click on to it the message disappear
The person I have reported is not on my friends list. This is someone who has only contacted me via my inbox. Does this make a difference?
I am happy to allow you to fix this remotely if this is possible. Are you able to do this from a smart device or does this have to be a lap top?