hello sir/madamI would like to help you, please let me know when you are ready
I am ready now
hi, are you using the computer in question?
so we can go step by step
Yes I am. Am I replying in the right place ?
if you want we can try remote assistance and fix the problem together quickly
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
Sorry I don't know what link you mean
Did I do it
did you run it?
Sorry I don't know what you mean
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
It didn't give me a password XXXXX ID
What do you see on the screen exactly?
You Have chosen to OpenTeam Viewer QS.exe which is document 5-4MB What should Firefox do with this document
can you open it
There are a lot of letters and mumbers
is it like 123 123 123 ?
No pages is covered with nonsence
when you try to open your photos, what happens?are you getting an error message?
No just a black back ground and the wheel thing going around
can you right click on your photo?
instead of double clicking can you right clck?
Tried but just the same. Sorry I seem to be so stupid and thanks for your patience
when you right click what happens?
Just the same as when I left click
can you download this
and open the zip file
do you see the REG file in it?
When I click on the same thing comes up as before . No Zip File or REG file
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.
OK Thank you
Hello, my name is XXXXX XXXXX I would be happy to help you.
You mentioned iPhoto, so I assume you are on a Mac and not Windows XP, is that correct?
Where is the Options Key -sorry I'm not too clever
I have tried but still nothing has happened. I signed up recently to lifecake so I can view photos of my great grandson. I tried to drag one photo into 'i photo.' Could this have affected my computer
I have tried again but still nothing happens. I signed up recently to receive photos from 'lifecake' to receive photos of my great grandson and tried to drag one of these photos into my i Photos. It did'nt work but could this have caused a problem
I have tried what you suggest but still no success
When I try to open i Photo the screen goes black and the silver wheel keeps going around
When I try to open i Photo the screen goes black and the silver wheelkeeps going around
Sorry I am not too smart. How do I click out of desk top and use go Menu
If I click Happy Face Good Service it turns green ???
Attachments are only available to registered users.
That happy face opens up as Finder
When I click this happy it is Finder and when I click A it is app store
When I click this happy face it opens up as Finder and when I click A it opens up as App Store
Thought I was nearly there. Got as far as Disk Utilities but when I clicked to Open it couldn.t find Hard Drive
I have got as far as Repair Permission and then after a few seconds it says 'stop repair permission'
I have got as far as Repair permission and then after a few seconds it says 'Stop Repair Permission
Hi. It's me again. Tried again a few times and still the same thing happens. It says 4 mins and the blue and white thing starts and then says 'Stop Permission ' and the blue and white thing stops.
Hi it's me again. Tried again a few times and still the same thing happens. It says 4mins and the blue and white thing starts and then says 'Stop Permission' and the blue and white thing stops
I did it all again and 'Repair Permissions Complete' Unfortunately nothing changed the same black screen with the silver wheel,
Hi again. I have got as far as i Photo Library but how do I rename it i Photo Library Old
Sorry to say this has not worked. Has it ever taken so long to solve a problem ? You have great patience. I know the pictures are there somewhere because when I clicked pictures, I then clicked 'Georges Digital photos' I was able to see these photos but only by clicking one at a time.
Mac OSX Version 10.6.8. Hope this helps.
The Options Key is the one marked 'alt' isn't it ? Nothing appeared
I have got as far as finding com.apple.i Photo.plist. I tried to delete with usual delete button but nothing happened
The com.apple.i Photo.plist is now in trash. I pressed the back arrow - which I presume is on the key board on the right hand side, but can;t see catches.
Have done all that. Then when I clicked on to i photos a yellow sign came on and gave three options to get started. I connected my Memory cars to computer and I once again imported these photos which is great. However the old photos I had put into i Photos from old photographs have disappeared. Maybe its as good as it gets ?
After I open Pictures I can't find Old Photo Library. i Photo Library is there and i Photo Library All is there
I replied 1st May. Perhaps you are not working at the moment. When I Clicked i Photo Library All a list came up showing the old photos.
My EMail has been playing up and I did not receive your answer. I saw by getting on to Black Knight that I had missed a number of E Mails and among them was yours though I couldn't read what you replied.