hello sir/madamI would like to help you, please let me know when you are ready
Now please but we are not yet in email
are you using the computer in question?
if you want we can try remote assistance and fix the problem together qucikly
we need to come out of the computer and into email. shall we do that now?
yes we can do it now
and fix it
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
ok leaving computer
No help whatsoever. problem is still not resolved. we were told to enter our old password XXXXX were told wrong old password XXXXX no possibility of going any further. hope you haven't taken the £13 fee as nothing was resolved.
Sorry Jerry but your service was no help whatsoever as stated in above.
Please ask any question and we will try to answer.
We will gladly screen share
available now, but I was asked for a phone number and have been expecting a call.
Relist: Other. no help at all.
ps. Please cancel any further contact with me on this subject. Do not take more money from my account. Even the first fee should not have been taken since no genuine effort has been made to fix my problem.