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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I can still receive emails via talktalk/AOL but no longer have

Customer Question

I can still receive emails via talktalk/AOL but no longer have the facility to send. I pay my monthly account by direct debit so it is up to date. Why has my "SEND" box been removed?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

Now please but we are not yet in email

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

are you using the computer in question?

Customer:

yes

XXXXX XXXXXnell :

if you want we can try remote assistance and fix the problem together qucikly

XXXXX XXXXXnell :

quickly

Customer:

we need to come out of the computer and into email. shall we do that now?

XXXXX XXXXXnell :

yes we can do it now

XXXXX XXXXXnell :

and fix it

XXXXX XXXXXnell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.

Customer:

ok leaving computer

XXXXX XXXXXnell :

waiting

Customer:

No help whatsoever. problem is still not resolved. we were told to enter our old password XXXXX were told wrong old password XXXXX no possibility of going any further. hope you haven't taken the £13 fee as nothing was resolved.

Customer:

Sorry Jerry but your service was no help whatsoever as stated in above.

Expert:  Josh replied 2 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Do you mind if we do a screen sharing session so I can see the issue?
Customer: replied 2 years ago.

Please ask any question and we will try to answer.


 

Customer: replied 2 years ago.

We will gladly screen share


 

Expert:  Josh replied 2 years ago.
Normally, the screen sharing is an upcharge but the system is down at the moment.

What time are you available?
Customer: replied 2 years ago.

available now, but I was asked for a phone number and have been expecting a call.

Customer: replied 2 years ago.

ready now.

Customer: replied 2 years ago.

Relist: Other. no help at all.

ps. Please cancel any further contact with me on this subject. Do not take more money from my account. Even the first fee should not have been taken since no genuine effort has been made to fix my problem.

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    Computer Support Specialist

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