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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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hello my hotmail e-mails and contacts have been blocked after

Customer Question

hello my hotmail e-mails and contacts have been blocked after forgetting my password after several attempts I wish to get my hotmail emails and contacts back my e mail address [email protected]
Submitted: 3 years ago.
Category: Computer
Expert:  Cory replied 3 years ago.

Cory :

Welcome, I am Cory. I will be assisting you today.
I am sorry you can not access your Hotmail.

Let me know when you can chat?

Cory :

Are you with me?

JACUSTOMER-vakf37sq- :

i can chat now yes i am with you

Cory :

Ok, have you tried to reset your password or recovery form, ect?

JACUSTOMER-vakf37sq- :

Yes

Cory :

Did you get a response saying 'not enough information'?

JACUSTOMER-vakf37sq- :

Yes Cory

Cory :

I would like to go over everything with you remotely if I may?

JACUSTOMER-vakf37sq- :

Thats fine Cory

Cory :

Please follow the instructions below so I can connect remotely and assist you.

Please click http://www.teamviewer.com/en/index.aspx
Click Download
Choose Basic and Personal use.
Once you run it, please give me the ID and password

Cory :

Are you having trouble?

JACUSTOMER-vakf37sq- :

Yes

Cory :

What are you stuck on?

JACUSTOMER-vakf37sq- :

I click on http://www.teamviewer, click download, nothing happens and there is nothing saying basic and personal use

Cory :

It is not under downloads in Chrome?

JACUSTOMER-vakf37sq- :

what do i do next

Cory :

Did you find it?

JACUSTOMER-vakf37sq- :

sorry find what

Cory :

the download?

Cory :

I have to step out and I will be back in an hour

Cory :

can we continue then?

JACUSTOMER-vakf37sq- :

im afraid it is nearly 2am could you contact me tomorrow about 9 am uk time

Cory :

I can not, it will be 3am here. I can contact you around 4 or 5 pm UK time tomorrow

JACUSTOMER-vakf37sq- :

i am sorry i will be at work then i will be back around 10pm tomorrow evening

Cory :

Ok, just reply and I will respond as soon as I can

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