Welcome, I am Cory. I will be assisting you today.I am sorry you can not access your Hotmail.Let me know when you can chat?
Are you with me?
i can chat now yes i am with you
Ok, have you tried to reset your password or recovery form, ect?
Did you get a response saying 'not enough information'?
I would like to go over everything with you remotely if I may?
Thats fine Cory
Please follow the instructions below so I can connect remotely and assist you.Please click http://www.teamviewer.com/en/index.aspxClick Download Choose Basic and Personal use.Once you run it, please give me the ID and password
Are you having trouble?
What are you stuck on?
I click on http://www.teamviewer, click download, nothing happens and there is nothing saying basic and personal use
It is not under downloads in Chrome?
what do i do next
Did you find it?
sorry find what
I have to step out and I will be back in an hour
can we continue then?
im afraid it is nearly 2am could you contact me tomorrow about 9 am uk time
I can not, it will be 3am here. I can contact you around 4 or 5 pm UK time tomorrow
i am sorry i will be at work then i will be back around 10pm tomorrow evening
Ok, just reply and I will respond as soon as I can