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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15669
Experience:  Over 10 years of professional experience.
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My mac email is asking for a password XXXXX I cant remember

Resolved Question:

My mac email is asking for a password XXXXX I can't remember it. Im not able to send or receive email. what can I do?
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?


Customer: replied 3 years ago.

mac.com

Expert:  Jason Jones replied 3 years ago.
Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(NNN) NNN-NNNN


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Customer: replied 3 years ago.

Its not my apple id that i have forgotten its my email password

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes


 

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=5012b7e1-d75c-4022-b5fb-559baa7b1d4b

Customer: replied 3 years ago.

Hi Jason,


 


I've clocked on the link but it is happening, says that it is trying option2

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, use option 2.

If that doesn't work, continue below.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

I selected the link and opened the Zip file, now I have a blank screen, no number appearing.

Expert:  Jason Jones replied 3 years ago.
I am connected.
Expert:  Jason Jones replied 3 years ago.

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15669
Experience: Over 10 years of professional experience.
Jason Jones and 2 other Computer Specialists are ready to help you

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