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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 19925
Experience:  Expert for over 10 years
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I cant get into the book I am reading or the controls. I

Resolved Question:

I can't get into the book I am reading or the controls. I get a screen saver and have a full batery
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Which e-reader model do you have?
Customer: replied 3 years ago.


Kindle paperwhite

Expert:  Josh replied 3 years ago.

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 3 years ago.


that is fine but the book is on it's side. How do I get it upright

Expert:  Josh replied 3 years ago.
When reading, you can change the screen orientation by tapping on the Menu button
and selecting Portrait or Landscape Mode


Josh and other Computer Specialists are ready to help you