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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21047
Experience:  Expert for over 10 years
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I cant get into the book I am reading or the controls. I

Resolved Question:

I can't get into the book I am reading or the controls. I get a screen saver and have a full batery
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Which e-reader model do you have?
Customer: replied 3 years ago.


Kindle paperwhite

Expert:  Josh replied 3 years ago.

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 3 years ago.


that is fine but the book is on it's side. How do I get it upright

Expert:  Josh replied 3 years ago.
When reading, you can change the screen orientation by tapping on the Menu button
and selecting Portrait or Landscape Mode


Josh and 2 other Computer Specialists are ready to help you