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Relist: I still need help.
When may I receive reply -= I thought it would be by return.
Hi Mary. Can you tell us the brand and model # ***** your printer please and where the jam is located?
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Serial LGDA 21139 MG2100 series MG2150
The paper is right at the back of the entrance where paper releases when it is printed. I can hear it but not see it. The front passage
is complete for more paper to be entered but when \I do enter the paper
I can only put it so far and |I then hear the trapped paper being hit by
the new clean paper.
Thank you - I'm sorry I HAVE TO CLOSE NOW SO PLEASE LEAVE
ANSWER AND I'LL RETURN TOMORROW. MARY XXXXXXX
I forgot to say it is a Canon printer. Sorry.
I needed the printer cleared a little quicker than was happening. I did
try the cardboard but it was up against the intruding paper blockage.
I took the bull by the horns and examined the back of the machine.
~There were two holds there which I pressed and hey presto the
back of the printer opened up o me. I gently pulled the paper and
out it came in one piece. So simple I wished I had tried this earlier
but I was trying to be patient.
Thank you for your guidance and co-operation. Could somebody
tell me what the cost will be please.
I am thrilled that I managed to solve the problem. My Husband was
the chartered electronic engineer so I didn't touch anything electrical.
Since he has died suddenly I AM LOATHE TO EXPERIMENT for fear
of causing even more trouble.
I was surprised so many engineers passed me on to the next one - and
eventually you and I understood your instructions very well. It must be quite a common problem (although my first) with paper jamming but I
always feed the paper in very carefully.
Thank you so much for your guidance and patient manner.