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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37667
Experience:  Over 15 years of consulting to the IT industry
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My HP Photosmart 7960 will only print in black on my new Macbook.Aok

Resolved Question:

My HP Photosmart 7960 will only print in black on my new Macbook.Aok on Xp
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you replace the printer cartridges please with new ones, then attempt to print and tell me if color now prints please.

Thank you
Customer: replied 3 years ago.

Prints ok on my Windows Pc

Expert:  Richard replied 3 years ago.
Thank Keith.

As it always had this problem on the Mac?
Customer: replied 3 years ago.

It' s a new mac, only downloaded a driver from Hp yesterday

Expert:  Richard replied 3 years ago.
Thank you

From your web browser (probably Safari right now) Look at the top, you should see an Apple icon, the name of the web browser (Safari, Firefox, etc.) and then File.

Click on File

Now click on Print

This will open up the Printer options where you'll find the color options, can you make sure it is set to print in color and not Black and White please Keith.

Let me know the results please

Thank you
Customer: replied 3 years ago.

No colour options shown.Only print preview,printer and presets shown

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://download.teamviewer.com/download/TeamViewer.dmg

This will download a program to your computer.

Run this program by double clicking it.

You will then see an ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

My ID 292 791 760


 


Password XXXXX gbd


 


Sorry I am a bit slow .I am a 69 year old fart new Mac

Expert:  Richard replied 3 years ago.
No problem!
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