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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33991
Experience:  Over 15 years of consulting to the IT industry
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Hello on my iPad my hotmail password XXXXX coming up as incorrect

Resolved Question:

Hello on my iPad my hotmail password XXXXX coming up as incorrect password XXXXX think my account has been hacked. Can you reset my password XXXXX?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

We cannot reset your password XXXXX (else the security would be bypassed) but I will work with you so you can do this.

First, if you click on my link below

www.hotmail.com

Are you able to sign into your account with your current password XXXXX?

Thank you
Customer: replied 2 years ago.
No it says you have tried to sign in too many times with the incorrect password
Expert:  Richard replied 2 years ago.
Thanks Christina,

This is the problem and we need to first solve this.

Can you click on my link below.

https://account.live.com/acsr?rollrs=04

This will take you to the recovery form.

It is going to ask you a series of questions. Please pay attention to these questions and answer them as correctly and detailed as possible as this will provide you the best chance to regain access.

Once done, if you have supplied them with enough information, they will then allow you to change your password, or give you a status of your request.

Let me know the results please

Thank you
Customer: replied 2 years ago.
It still won't work shall I delete and make a new email account?
Expert:  Richard replied 2 years ago.
If you do, you will have a new email address, and wont have access to your old emails again.

Is this ok?

If Not, why did it not work? What was the problem you encountered?

Customer: replied 2 years ago.
Yeah that's ok my emails are not that important only from job centre and adverts but don't need them anymore.
I've forgotten my recovery email address. And password XXXXX
I used my dad's email address but when I put my security questions on it didn't recognise
I use the email address for amazon will this affect it ?
Expert:  Richard replied 2 years ago.
No problem

Ok, these are the steps to do Christina.

first, click on my link below and create a new hotmail account.

https://signup.live.com/

Make sure to enter all you information accurately, incase you ever have a password XXXXX in the future.

Once you have created this account, on the iPad, go to Settings, Mail, press on the old Hotmail account, go to the bottom and press Delete Account.

Once it is deleted, go to Settings, Mail and you can now add the new hotmail account. It will then work.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.
Hello I have done what you suggested thank you very much but when I send a email with the new address it's saying this message has been rejected by the server do you know what this means?
Expert:  Richard replied 2 years ago.
Are you able to sign into your account via

www.hotmail.com

and send an email from there Christina?

Customer: replied 2 years ago.
It says there is a error ??
Expert:  Richard replied 2 years ago.
when exactly does it say this?

Customer: replied 2 years ago.
When I press new message
Expert:  Richard replied 2 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 2 years ago.
It says I can't download on this server ­čś» sorry
Expert:  Richard replied 2 years ago.
are you doing this on the iPad?

Or a computer?
Customer: replied 2 years ago.
On the iPad because I haven't got a computer. When it says to verify code do I put spaces in between?
Expert:  Richard replied 2 years ago.
No you do not, but I don't believe you did the instructions right initially.

There is another way.

go to the App Store on the iPad.

Look for the app

OWA for iPad

And download and install it.

You can see the app here

https://itunes.apple.com/us/app/owa-for-ipad/id659524331?mt=8

And use this for emailing on the iPad.

Let me know the results please

Customer: replied 2 years ago.
Yay finally got it to work thank you very much for your help and staying patient for me
Expert:  Richard replied 2 years ago.
Your most welcome Christina!

Persistence always pays off :)

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33991
Experience: Over 15 years of consulting to the IT industry
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