Hello, it will be my pleasure to assist you today. I'm a certified technician with years of experience resolving problems for people.
Do you hear any noises when you turn the computer on?
Hello, are my above messages visible to you?
yes I hear it starting and the screen gets lighter then it gets dark but nothing else on screen
And do any lights illuminate on the front left side besides the fully charged light?
yes the first two are blue and the disk light sometimes flickers
It sounds like the screen is working if it is getting lighter, but have you tried connecting another monitor to the laptop?
no - how do I do that
Do you have a monitor, such as one connected to a desktop computer?
Okay, I'm pulling up the specifications for your specific model now, but there should be a monitor port on one of the sides of the laptop.
You would then connect the monitor cord to it.
If I do that I will not be able to continue on this computer without the monitor
What you can do is unplug the monitor from this computer, but leave the computer running, don't shut it down, then connect the cord to your laptop, turn the laptop on, wait a bit to see if anything appears on the monitor, then plug the monitor back into this computer and we'll be back in the same chat.
It looks like we may have gotten disconnected somehow. Please let me know when you return.
sorry about that
the other monitor worked fine
what can I do about my emachine monitor
Just to confirm, when you say the other monitor worked fine, you mean that you were able to use Windows and the computer, (although through the other screen)?
That's a good sign. It's better than having the computer's motherboard go bad. Unfortunately, replacing a laptop's monitor screen isn't simple as you might imagine if you're not used to working with laptops. The part itself isn't too expensive, you can get it for under $50 (USD) online, but I would recommend having it professionally installed and replaced, or you could opt to only use the computer with an external monitor attached.
There is a chance that it could also only be a loose cable, but again, not something you really want to look into yourself as laptops are very small spaces to work with if you're not used to it.
thanks, XXXXX XXXXX to the USA on Monday and I'll get my son-in-law to source a replacement monitor - or maybe buy a new tablet. Have you any recommendations for a tablet ?
Oh, have fun over in the USA! I personally use an iPad Mini and like it quite a lot.
Thanks for your help
You're welcome. To conclude I would suggest going to a smaller, independent computer shop and have them check the monitor cable connection and then replace it if necessary. You can select a rating to end our chat today.