Hello. My name is XXXXX XXXXX I will be assisting you today.
Let me know when you are ready,
I am ready
you have windows 10 on which device can you tell me the make and model number please
Are you asking the make etc. of my laptop?
I cannot find a model no.
it must be at the bottom panel
close the lid and then flip it
I have done they isn't any numbers there. I will see if I can find some paperwork
no problem i just need the model number so that i can check the operating sysmtem
your Canon Easy-WebPrint is not working is that correct.
the canon is pixma mg5300
If you want I will remotely connect to your computer and work on solving your issues while you watch.
let me know.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue
when I click on the http it will not let me through. It just click with flash
Try Teamviewer: http://tinyurl.com/boj43ag
did you get the teamviewer installed.
I have found the receipt for my laptop HP 15-E0708S A
Teamviewer said web site could not be found
again when I click on teamviewer I just get a click and a spark
did you open the teamviewer website
I wasn't able to, it wouldn't let open it
press the windows key and the letter R key together
you will get a box popped up
which is the window key
on the bottom left between the ctrl and alt key
did you find the windows key
press and hold it down and then hit the R key
you will get a box to type in.
i will give you steps now to install canon easy webprint
Click on this link to download and install canon easy webprint http://tinyurl.com/l35bcpl
still will not let me
i do not understand why is it not allowing you to run it are you not the admin user to this computer
what exactly is happening when you try to open the link
I click on the link. It clicks and a hand appears and a flash like a spark
restart the computer
and then try
I have just had to pay another £10 When I booted up a box appeared
" A driver supporting solutions menu RX is not installed" What does this mean?
please dont post new questions you will be chargered
I have already had to pay another £10 to get back to you
i will close that and the charge will be refunded
did you restart the computer
now try to open www.teamviewer.com
once the page opens let me know
Still not able to get through
is the webpage opening or not
or try this link
Tried twice still same reaction!
what browser are you using
IE ir chrome
I have no idea
is it windows 8.1 or windows 7
windows 8.1 is the latest one released last by Microsoft
it was Microsoft who flashed up offering a free update to windows 10.1 which is what I had been trying to do since yesterday, leaving my computer until the early hours. When started up it all went wrong
its must be some kind of virus i believe
there is no windows 10 version out yet
Check this official link of Microsoft
you must have downloaded some virus
Try to run system restore
still cannot get through your link! if it is a virus what do I do?
follow the steps for running system restore on a a back date
can you open google
Does this mean you are no longer able to help me?
i am trying to help you but not a single website is running
now i will give you system restore steps for you to follow
as the computer reboots and you are back to windows screen open your email and look for my email from justanswer open it and click on view my answer button then the chat will reopen.
dont post new questions
Steps to follow:
From the Windows Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password XXXXX Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.