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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38366
Experience:  Over 15 years of consulting to the IT industry
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hannspree 10.1 tablet stuck on hannspree logo and wont turn

Resolved Question:

hannspree 10.1 tablet stuck on hannspree logo and wont turn on can you help
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

If you connect the Tablet to your computer when it is stuck on the Logo, does the computer detect the Tablet?

Please let me know

Thank you
Customer: replied 3 years ago.

yes pluged into laptop for first time

Expert:  Richard replied 3 years ago.
ok, and what did windows say when you plugged it in?
Customer: replied 3 years ago.

the usb has been recognised when i click on simbol it says safely remove hardware and eject media.

Expert:  Richard replied 3 years ago.
ok, now the next step we need to do is to try to install the firmware.

But, this voids the warranty (though you have to do this for a chance to get it working again).

So before we proceed, does the Tablet still have a warranty Will?

Richard and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

no.

Expert:  Richard replied 3 years ago.
Thanks

What is the exact model of the Tablet?
Customer: replied 3 years ago.

SN1AT71BEE301 is the number on small white label on back of tablet

Expert:  Richard replied 3 years ago.
ok, that is the serial number

Is this your Tablet Will?

http://www.expertreviews.co.uk/laptops/1304329/hannspree-hannspad-sn1at71

Customer: replied 3 years ago.

its my 14 year old sons bought it for his birthday you know what there like wont it fixed like yesterday.

Expert:  Richard replied 3 years ago.
did you see my last message?

I don't understand your response in relation to it.

Customer: replied 3 years ago.

last q received is this your tablet will along with serial number.

Expert:  Richard replied 3 years ago.
yes, so click on the link and tell me if it is your tablet.

The Serial number you gave does not tell the model number.

Customer: replied 3 years ago.

hsg 1279 is the number coming up when i click on icon in devices and printers bought it from ideal world

Expert:  Richard replied 3 years ago.
Thank you

Thats the model.

Now the process for this is not straight forward, but if you do it correctly, it should get the Tablet working again, unless the cause if a hardware fault (this process will confirm this).

Follow the process on my link below please.

click me to view

If there is anything you do not understand, let me know.

Let me know the results please

Thank you