hello sir/madamI would like to help you, please let me know when you are ready
hi, what is the email you are having problems with?
there are 2: [email protected] [email protected]
can you type it again, please replace @ with AT when typing your email here
johnhollis-daviesathotmail.com and bonsai61athotmail.co.uk
do you remember your old passwor? or any password XXXXX have used in the past?
is it saying "incorrect password" when you try to Access your hotmails?
yes a box comes up saying that. another box also comes up saying the icloud password XXXXX XXXXX too
will he come back soon?
do you have a phone number ending with ...09?
what is the last 4 digits ?
did you receive a text ?
what is the number you have received ?
johnhollis-daviesathotmail.com you can Access your Hotmail now
your password XXXXXNNN-NN-NNNN
can you Access it ?
give me a minute!
Fantastic! Working! You are a genius! THANK YOU!
you are welcome, i will check the other one now
I think that one is ok. My wife has checked. Was it because I ran both accounts through Outlook - or because I upgraded the software
if it is working, yes it is possible
no, i don't think this caused because of you upgraded.
ok is that everything?
Thank you so much Jerry
you are welcome,
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
Brilliant service - so easy and affordable