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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My Hotmail.com and Hotmail.co.uk accounts stopped working last

Customer Question

My Hotmail.com and Hotmail.co.uk accounts stopped working last week. How do I get them operating again?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

ready

XXXXX XXXXXnell :

hi, what is the email you are having problems with?

Customer:

there are 2: [email protected] [email protected]

XXXXX XXXXXnell :

can you type it again, please replace @ with AT when typing your email here

Customer:

johnhollis-daviesathotmail.com and bonsai61athotmail.co.uk

XXXXX XXXXXnell :

checking

Customer:

cheers

XXXXX XXXXXnell :

do you remember your old passwor? or any password XXXXX have used in the past?

Customer:

yes

XXXXX XXXXXnell :

is it saying "incorrect password" when you try to Access your hotmails?

XXXXX XXXXXnell :

what happens?

Customer:

yes a box comes up saying that. another box also comes up saying the icloud password XXXXX XXXXX too

XXXXX XXXXXnell :

checking

Customer:

cheers

Customer:

will he come back soon?

XXXXX XXXXXnell :

do you have a phone number ending with ...09?

Customer:

cheers!

Customer:

yes

XXXXX XXXXXnell :

what is the last 4 digits ?

XXXXX XXXXXnell :

xx09

Customer:

3209

XXXXX XXXXXnell :

did you receive a text ?

Customer:

no

XXXXX XXXXXnell :

let's wait

Customer:

ok

Customer:

got it

Customer:

what now

XXXXX XXXXXnell :

what is the number you have received ?

Customer: (NNN) NNN-NNNN/p>
XXXXX XXXXXnell :

johnhollis-daviesathotmail.com you can Access your Hotmail now

XXXXX XXXXXnell :

your password XXXXXNNN-NN-NNNN

XXXXX XXXXXnell :

can you Access it ?

Customer:

give me a minute!

XXXXX XXXXXnell :

waiting

Customer:

Fantastic! Working! You are a genius! THANK YOU!

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

you are welcome, i will check the other one now

XXXXX XXXXXnell :

this bonsai61athotmail.co.uk

Customer:

I think that one is ok. My wife has checked. Was it because I ran both accounts through Outlook - or because I upgraded the software

XXXXX XXXXXnell :

if it is working, yes it is possible

XXXXX XXXXXnell :

no, i don't think this caused because of you upgraded.

Customer:

ok is that everything?

XXXXX XXXXXnell :

yes

Customer:

Thank you so much Jerry

XXXXX XXXXXnell :

you are welcome,

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

THANK YOU!

Jerry Hannell and other Computer Specialists are ready to help you
Customer: replied 3 years ago.


Brilliant service - so easy and affordable

Customer: replied 3 years ago.
I can now access my hotmail account thank you but I can't send emails from either of my iPads but can from my laptop. Can you help
Expert:  Jerry Hannell replied 3 years ago.
hi,
what is the error message you are getting?
do you receive an error message?