How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38519
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I have a new KindlefireHDX and am unable to setup Wi-Fi. I

Resolved Question:

I have a new KindlefireHDX and am unable to setup Wi-Fi. I have my phone connected via
Plusnetireless7E8894, this appears in the list but I am unable to proceed.You may have guessed I am not comp. and Kindle literate. \please help.

Reg Oram
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

What is the error you get when you try to connect to the wifi?

Thank you
Customer: replied 3 years ago.

1The PlusnetWireless7E8894 comes up in red 'Authentication problem'


and will not proceed. I am unable to register or connect to Wi-Fi. It is probable me not used to the system.


 


Reg

Expert:  Richard replied 3 years ago.
Thanks Reg.

The problem is the password.

Do you have a windows computer already connected to wifi? And if so, which version of Windows?
Customer: replied 3 years ago.

Richard


 


I have Windows XP.

Expert:  Richard replied 3 years ago.
Thanks

It is a little harder with Windows XP, so I propose to log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password XXXXX your next message to me here.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.

I have Team Viewer on my comp. I could use that


 


Reg

Expert:  Richard replied 3 years ago.
ok, use that then please

Customer: replied 3 years ago.

Richard


 


Teamviewer - ID 8 6 3 9 8 5 1 2 5 7 Password XXXXX


 


Reg

Expert:  Richard replied 3 years ago.
It says the password XXXXX XXXXX

Can you double check it please Reg.

Customer: replied 3 years ago.

Richard #


 


The last No of the ID ie 7 should not be there it should read 8 6 3 9 8 5 1 2 5


password XXXXX the same \sorry


 


Reg

Expert:  Richard replied 3 years ago.
No, the ID was right, as it requested a password.

This new ID you give is not valid at all

Customer: replied 3 years ago.

Riuchard


 


I have redone Teamviewer - ID 8 6 3 9 8 5 1 2 5 Password XXXXX 2 9 9 8


 


Reg

Expert:  Richard replied 3 years ago.
It says you closed the program or invalid ID Reg.

Make sure the program is still running, and that you are giving me the correct details please.

Customer: replied 3 years ago.

Richard


 


I have redone Teamviewer making sure the prog. stays open


ID as before 8 6 3 9 8 5 1 2 5 new password 7 7 4 2


Thank you for your patieance


 


Reg

Expert:  Richard replied 3 years ago.
success!!
Richard and 5 other Computer Specialists are ready to help you
Expert:  Richard replied 3 years ago.
I signed off Reg as you never replied for over 1/2 hour after I gave you the password XXXXX your wireless.

You have the password XXXXX so use that to connect to the Kindle.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you