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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38526
Experience:  Over 15 years of consulting to the IT industry
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When I try to download a nrw book, or move a title from my

Resolved Question:

When I try to download a nrw book, or move a title from my archived items to my home page, the screen on my kindle just goes blank
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and turn on the Kindle and tell me please if you still have the problem.

Let me know the results please

Thank you
Richard and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

All fine thankyou

Expert:  Richard replied 3 years ago.
your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you