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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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when I enter th active key as shown in my todays email and

Customer Question

when I enter th active key as shown in my todays email and then press activate,the box says incorrect entry
Submitted: 3 years ago.
Category: Computer
Expert:  Bryan replied 3 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

Which product/service are you trying to activate, please?

Regards
Expert:  Bryan replied 3 years ago.
Also, may I do a quick, secure remote session onto your system now, and take a look at the issue for you?

Regards
Customer: replied 3 years ago.

yes,go ahead

Expert:  Bryan replied 3 years ago.
Okay, let's go ahead with the remote session now. You just need to open up the following session link:
http://166.78.231.170:8040/?Session=b9afe64f-51d4-4ce5-9c88-d2e6066d8319

Join the session, then download the 'Elsinore Screen Connect' application when prompted.

Once downloaded, open up the Downloads window (or press CTRL + J), then open up the downloaded application - and I'll be remotely connected. Thank you.

Regards
Expert:  Bryan replied 3 years ago.
Hi, are you still there? Did you receive my last reply about the remote session? Do let me know.

Regards

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