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Hunter Owens
Hunter Owens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1443
Experience:  Your problem meets my passion. A Microsoft Certified Technology Specialist.
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How do i reset my forgotten password

Resolved Question:

How do i reset my forgotten password
Submitted: 3 years ago.
Category: Computer
Expert:  Hunter Owens replied 3 years ago.

Hunter Owens :

Hello, it will be my pleasure to assist you today. I'm a certified technician with years of experience resolving problems for people.

Hunter Owens :

What service would you like to reset your password XXXXX?

Hunter Owens :

Hello, are you still there?

Hunter Owens :

I'm still not sure what service/product you would like to reset your password XXXXX

Customer:

windows live mail

Hunter Owens :

Thank you. Do you have a Hotmail email address or an email address with a different provider?

Customer:

. e-mail address with btinternet.com

Hunter Owens :

Please click here to open a reset form in a new window. You will need to supply some of your personal information so that it can verify that you are the actual account holder. Let me know if you have any questions as you are going through the process.

Customer:

I think that i have managed to reset Can you check?

Hunter Owens :

For your privacy I can't check your account login settings, but please click here and try to login with your new password.

Customer:

I have tried but cannot access e-mail

Hunter Owens :

Do you get an invalid password XXXXX or a different message?

Customer:

no message simply a repeat of the blank form

Hunter Owens :

Please click here to try a slightly different password XXXXX form.

Customer:

I think thaat the problem is that i do not use outlook express . I use WINDOWS LIVE MAIL

Hunter Owens :

You can use your email address in either program, but you can only reset the password XXXXX the BTInternet website.

Hunter Owens :

If you would like we can start a remote screenshare to go through these forms and the Windows Live Mail settings togerher.

Customer:

Yes please!

Hunter Owens :

1. Click here to load the remote connection page in a new window.
2. On the page that appears, click Launch GoToAssist.
3. When asked “Do you want to run this software?” click YES.
4. When asked "Do you want to allow the following program to make changes to this computer?" Click YES.
5. Click on the orange circle icon in the taskbar along the bottom of your screen and click "YES" in the pop-up that asks “Do you want to join the session?”

Hunter Owens :

Hello, do you see this message?

Hunter Owens and 3 other Computer Specialists are ready to help you

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