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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33996
Experience:  Over 15 years of consulting to the IT industry
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lenovo tablet a2109 volume control problem keeps turning itself

Customer Question

lenovo tablet a2109 volume control problem keeps turning itself down
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me when this problem started please.

And which version of windows you are running?

Thank you
Customer: replied 2 years ago.

not windows andirod 4.1.1 it started 2 days ago out of the blue.

Expert:  Richard replied 2 years ago.
Thanks Andy

Go to Settings, Applications Manager.

Look under the list ALL for GOOGLE SERVICES FRAMEWORK.

Press it and press Clear Data.

Then restart the Tablet and tell me if you still have the problem please.

Thank you
Customer: replied 2 years ago.

seems to have worked. i am at work now so will get to you later to night. thanks

Expert:  Richard replied 2 years ago.
It was the main process that was corrupted Andy, it will be ok now.

But I have marked this question to never close, so any problems at any time, just let me know here please.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33996
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

The same problem has returned. I did as before but not working so I turned of and rebooted it did the same so I did restore to factory settings but now it boots into safe mode.how do I return


To normal mode.

Expert:  Richard replied 2 years ago.
Thanks Andy

Safe mode means it has detected a hardware problem, and this is the cause of this issue.

I am really sorry about this and you are going to have to return the Tablet to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you. But it is a hardware fault causing this.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

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