hello sir/madamI would like to help you, please let me know when you are ready
hi, are you using the computer in question? (we can go step by step and fix it)
normally how do you check /send emails?
I use Outlook Express
when you try to receive/send are you getting any error messages?
what is the error exactly?
The remote computer did not respond Error 678
if you want we can try remote assistance and fix the problem together quickly
yes thats fine by me
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the
password so I can connect to your desktop and fix the problem remotely.
ID XXXXXXXXX Password 7538
can you give me the id again
there is a problem with connection, is the program open now?
it should stay on the screen
can you check the id again
is it correct?
323 377 798 Password is now 4600?
there is a problem with connection. let me opt out and open this question to other experts for remote assistance .if no expert opts in, we can continue.
I will remove remote access until contacted