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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have just changed from dial up to wireless connection and

Customer Question

I have just changed from dial up to wireless connection and I am unable to send emails or access my emails. My email address [email protected]?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-jo38jm43- :

Ready

Jerry Hannell :

hi, are you using the computer in question? (we can go step by step and fix it)

JACUSTOMER-jo38jm43- :

yes

Jerry Hannell :

normally how do you check /send emails?

JACUSTOMER-jo38jm43- :

I use Outlook Express

Jerry Hannell :

when you try to receive/send are you getting any error messages?

JACUSTOMER-jo38jm43- :

Yes

Jerry Hannell :

what is the error exactly?

JACUSTOMER-jo38jm43- :

Just checking

Jerry Hannell :

waiting

JACUSTOMER-jo38jm43- :

The remote computer did not respond Error 678

Jerry Hannell :

if you want we can try remote assistance and fix the problem together quickly

JACUSTOMER-jo38jm43- :

yes thats fine by me

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the

password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-jo38jm43- :

ID XXXXXXXXX Password 7538

Jerry Hannell :

can you give me the id again

JACUSTOMER-jo38jm43- :

323377798

Jerry Hannell :

there is a problem with connection, is the program open now?

Jerry Hannell :

it should stay on the screen

JACUSTOMER-jo38jm43- :

Yes

Jerry Hannell :

can you check the id again

Jerry Hannell :

is it correct?

JACUSTOMER-jo38jm43- :

323 377 798 Password is now 4600?

Jerry Hannell :

there is a problem with connection. let me opt out and open this question to other experts for remote assistance .
if no expert opts in, we can continue.

JACUSTOMER-jo38jm43- :

I will remove remote access until contacted

Expert:  Jerry Hannell replied 2 years ago.
hi, are you using the computer in question?
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me when this problem started please?

Thank you

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    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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