Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Let me know when ready to chat.
Hi Ansh, i am ready
Is your hard disk full?
yes, i have run a scan disk and a defrag, i have delete
No issues. Would you like me to clean up remotely?
no i would like more advice
Ok, you can clean up your hard disk space using different ways
Have you run the disk cleanup?
yes, and a defrag, i have copied all files onto an external drive, still no space, will my yahoo mail box interfere with my
Most probably not. Unless you are using pop client for yahoo and you get thousands of mails everyday
What is your hard drive capacity?
I don't think that is hard drive capacity
It should be 400-500GB+ unless it's a very old pc
toshiba satelite proL450- 13-r 64 bit
Can you open control panel > uninstall a program > remove all programs which are unnecessary from there?
i have tried doing that, there are some programs not showing on the uninstall program, but are showing in windows x86, can i uninstall them from there
I think they must be already uninstalled
There are lots of places which is taking up the space
Have you analyzed what is taking up all disk space?
no not sure how to do that?
If you do not want remote help, I can open it for other experts who can help you via this Window. Is that fine for you?
What would the cost be please?
Cost would be same, nothing extra
ok, thank you, XXXXX XXXXX go on remotely......
Which browser are you using now?
thank you will you go on remotely......please
Please click on this link, join and save the tool: http://188.8.131.52:8040/?Session=596be1c9-e4d6-4cc1-9e1a-dd297fe2463c
Once done, let me know
Now press Ctrl + J to open downloads and double click on Elsinore tool
Ok wait pls
I see you are already connected
Thanks please wait
now most of the C: drive is cleaned out
Should i keep on deleting kaspersky, and i also have had a problem inststalling IE 11- should this be ok now
yes you should delete the unnecessary log files
The IE issue, if its related to memory, it should work now.
I want to thank you very much for your help..... can i delete windows and microsoft updates
You're most welcome.
Deleting windows updates is not suggested
You should keep them
Let me know if any further questions or please press a smiley icon below this chat to cose. :)
Thank you so much you are very kind!!
You're most welcome :)
And have a nice day. Please wait.