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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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MY SCREEN FREEZES WHEN AN INCOMING CALL APPEARS WHY

Customer Question

MY SCREEN FREEZES WHEN AN INCOMING CALL APPEARS WHY
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

The caller ID screen freezes?
Customer: replied 2 years ago.

I am waiting for an explanation as to why my lap top freezes when I receive an incoming landline call

Expert:  Josh replied 2 years ago.
It freezes with every incoming call? How about when you dial out?
Expert:  Josh replied 2 years ago.
Ellis,

Did you contact your phone provider to purchase the caller ID service?
Customer: replied 2 years ago.

yes, bt of course

Expert:  Josh replied 2 years ago.
When did you call BT for caller ID?
Customer: replied 2 years ago.

I called B T customer service on 16th or 17th and was transferred to a technician who on payment of £28 assured me that I COULD NOW RECEIVE caller I d on all receivers on my tel receivers, but no evidence as yet. I wish to have this service installed or ask for return of my money.


 


 

Expert:  Josh replied 2 years ago.
Ellis,

Did you call to have the caller ID service activated on your phone?
Customer: replied 2 years ago.

Yes I SPOKE INITIALLY TO CUSTOMER SERVICE WHO PUT ME INTOUCH WITH A TECHNICIAN WHO GUARANTEED THAT CALLER ID WOULD BE INSTALLED ONCE I PAID £28

Expert:  Josh replied 2 years ago.
Ellis,

I see the conversation that you had with a tech on here (it was me) but I didn't install anything. You will need to call BT to have them activate it
Customer: replied 2 years ago.

MY INITIAL REQUEST WAS TO BT, WHY DID THEY NOT ACT??


 


DO I NEED TO ASK BT AGAIN OR CAN YOU INTERVENE, AT 80 I AMGETTING TIRED AND FED UP WITH THIS SEEMINGLY SIMPLE PROBLEM, CAN YOU HELP.

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    Kamil Anwar

    Computer Support Specialist

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