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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40340
Experience:  Over 15 years of consulting to the IT industry
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I was watching a video on my kindle fire since I switched off

Resolved Question:

I was watching a video on my kindle fire since I switched off every time since then
#when I switch on my kindle asks for a pin number and I cannot get past it .

I have never entered a pin number or even been asked for one before

can you help please
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you
Customer: replied 3 years ago.

I did as you requested and the samr thing happened

Expert:  Richard replied 3 years ago.
Are you able to on the Kindle From Home, swipe down from the top of the screen, and then tap More?
Customer: replied 3 years ago.

No sorry the kindle appears to have gone to sleep

Expert:  Richard replied 3 years ago.
ok, press the power button to wake it up again, then try please

Customer: replied 3 years ago.

I have power on now again and have the pin number grid on screen


 


noth ing at all is possible

Expert:  Richard replied 3 years ago.
ok, we have to reset the Kindle, it is the only way

This will return the Kindle to new, so you would need to download your books again. You don't need to purchase them though as they are still linked to your account.

Enter inNNN-NN-NNNNas the pin

To do the reset

Let me know the results please
Customer: replied 3 years ago.

I have ebtered the number it smply says try again

Expert:  Richard replied 3 years ago.
ok, that is the override code.

Are you able to enter

resetmykindle

Customer: replied 3 years ago.

no I still have only the number pad

Expert:  Richard replied 3 years ago.
Type in the number incorrectly 10 times.

Does it then ask if you want to reset?
Customer: replied 3 years ago.

yes and I have agreed to reset itnow says everything will be deleted do I have to agree

Expert:  Richard replied 3 years ago.
Yes you do, it is the only way to remove the lock.

Once its reset, you register it again with your Amazon account and all your books will be again available.

Let me know the results please
Customer: replied 3 years ago.

have compli.ed and the kindle appears to be now an empty book


 


So I have to sstart again Thank you so much for your assistance.


 


I am sorry to be so slow ,But I have Paekinsons and everything I


 


do only happens slowly

Expert:  Richard replied 3 years ago.
Its ok, and I did not notice any slowness at all, you did very well!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

what information do you need?