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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38668
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I was given a dialogue box on one of my folders asing which

Resolved Question:

I was given a dialogue box on one of my folders asing which app do I want to use to open it. I did not want an app. I just wanted to open it as a .wps file as previously opened . This is windows8.
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello George! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. So you were able to open any .wps file previously fine on this windows 8 computer right?

Can you confirm if your computer has windows 8 or 8.1?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I think it's 8.1.


Yes please

Expert:  Viet - Computer Tech replied 3 years ago.
  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

640-374-212

Expert:  Viet - Computer Tech replied 3 years ago.
You did it correctly, but it looks like you had closed the join.me program already. Please open the join.me program on the Desktop screen, then tell me the new numbers it will give you. This time, DO NOT close the join.me program. Thank you
Customer: replied 3 years ago.

I seem to be in "call on Internet". The "call by phone"section has the number 640-374-202 as before. I looked at my mail and it had add a contact!!?


I cannot find anything on my Desktop screen that seems to allow me to open "Join me". I do however still have a dialogue box entitled Join me.

Expert:  Viet - Computer Tech replied 3 years ago.

Sorry, you gave me the wrong number last time 640-374-212 (last 3 digits are 202.)

Please click on the join.me program /icon at the bottom, then click on Yes.

 

But it seems there is issue with the join.me program on your computer. Let's try another way:

 

  1. Can you please click on the website below:
    http://www.teamviewer.com
  2. , then download and install the TeamViewer program there
  3. ; keep default / basic / personal options during installation
  4. , then tell me the ID and password XXXXX will provide you
  5. , don't close the TeamViewer program.

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

340 993 165


6722

Expert:  Viet - Computer Tech replied 3 years ago.
Working on issue. Thanks
Expert:  Viet - Computer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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