How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37598
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

when signing in to bt mail my email address is not recognised

Customer Question

when signing in to bt mail my email address is not recognised although I know it is correct. I have windows 8.1 and use mozilla thunderbird for mail. My email address is: [email protected]
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the part of your email address ONLY AFTER the @ symbol please?

Thank you
Customer: replied 3 years ago.

btinternet.com

Expert:  Richard replied 3 years ago.
Thanks Laurence.

I checked and the service is ok.

Can you tell me the part of your address ONLY before the @ (else they block it here)

And I can see if the account exists

Customer: replied 3 years ago.

laurence.tate

Expert:  Richard replied 3 years ago.
ok, the account is alright

Try to reset the password here

http://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Tell me on which step you get stuck please
Expert:  Richard replied 3 years ago.
Can you return to your question here Laurence?

Please stop making duplicates