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the printer is a brother HL5450DN, but actually this problem is generic to the PC, as it won't install the other printer I have also which is a DELL
I get a access denied message if I try to update drivers from the device manager, I I install via the gui the whole thing just hangs
The printer is connected to the computer via a USB cable, and I am using the USB driver to install, the printer came with the install disk which is what I have used mainly.
From devise manager attempt to update driver I get this message
The DELL printer is a v313W but in my humble view this is not relevant as also mouse and keyboard drivers failed to update (although they do work at least!)
it was, and it is an administrator account, however as I tried to fix the problem myself I have created another admin account and tried to install using that account instead but it still didn't work
yes and it was exactly the same
I don't know how to do that, when do I right click exactly? and what is the hidden admin account?
ok ran DPInst application from the download as instructed but nothing happened
I have the cmd window open, but what do you mean by "Right click on the command prompt and click on run as administrator" as I cannot right click and get any option like that sorry..
no - still the same it just doesn't work
can you remote in or something - I think this isn't getting us anywhere?
353 289 813
thanks Jason, I can do it now, if you are available, or respond to this when you log on and I'll get a notification on my phone, look forward to solving the problem with you later
many thanks Phil.
sorry for delay I am here now if you are
it is saying "joining your session"