How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

when I click on my E.mails and log in with my E.mail address

Customer Question

when I click on my E.mails and log in with my E.mail address and password XXXXX do not recognise them. This has just happened since I got my laptop back from some repair work which had been done
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name is Fiyaz, I look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

I am sorry you have this issue. Before we start, let me say that we have no relation with bt.com company, but i will try my best to get resolve this issue

arsufi2002 :

Could you share your bt mail id please?

arsufi2002 :

sorry to meantion, please omit @ symbol otherwise mail id will be blocked

arsufi2002 :

ed: fiyaz yahoo.com

arsufi2002 :

eg: fiyaz yahoo.com

JACUSTOMER-cio6jw0h- :

marjoriesmith9btinternet.com

arsufi2002 :

thanks

JACUSTOMER-cio6jw0h- :

Is that all I need to do to actually log in to my e.mail?

arsufi2002 :

what's the password

JACUSTOMER-cio6jw0h- :

Mjn8besgtzO

JACUSTOMER-cio6jw0h- :

Is there any more information for me on how to log in

arsufi2002 :

Is this the page you are trying to login?

JACUSTOMER-cio6jw0h- :

I am trying to log in to bt.com

arsufi2002 :

can you share me the login link

arsufi2002 :

i mean the bt.com login page address

JACUSTOMER-cio6jw0h- :

I am not sure what you want when I log in for my e.mail I usually do www.bt.com

arsufi2002 :

I can login with your mail id on below link, please try

arsufi2002 :

Please let me know if you can login

arsufi2002 :

If it works, you may save that page to favorites

JACUSTOMER-cio6jw0h- :

I still cannot log in

arsufi2002 :

but i can login here

arsufi2002 :

Can i take your system remotely

JACUSTOMER-cio6jw0h- :

Yes

arsufi2002 :

please download and install remote tool on your computer. Here's the link

arsufi2002 :

Once installed, Open Teamviewer, share me "My ID" and password which shows on it

arsufi2002 :

hello

JACUSTOMER-cio6jw0h- :

I do not have a partner to share I am sorry but I cannot go on with this much longer

arsufi2002 :

i shall help

arsufi2002 :

have you opened teamviewer

arsufi2002 :

Hi

arsufi2002 :

could you open teamviewer window

JACUSTOMER-cio6jw0h- :

I will have to stop I have a husband who is not well and I canot keep gpoing on this Im sorry I will just have to try later

arsufi2002 :

i am sorry madam, then you may return when you have free time

arsufi2002 :

I hope your husband will get well soon..

arsufi2002 :

Thanks

arsufi2002 :

Hello madam,

arsufi2002 :

How is your husband now

arsufi2002 :

Hope he is well

arsufi2002 :

Please respond when you are free

arsufi2002 :

Thanks

arsufi2002 :

Hello madam,
Are you available now?

Please respond when you are ready so that we can continue troubleshooting.

Thanks

JACUSTOMER-cio6jw0h- :

I have now got my lap top in order and working. I paid £28 to you although your help did not fix the problem but I was really pleased that you tried to help. I do not have anything else to chat about. I hope you received the money which has been taken from my account. Thank you again.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.