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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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when I click on my E.mails and log in with my E.mail address

Customer Question

when I click on my E.mails and log in with my E.mail address and password XXXXX do not recognise them. This has just happened since I got my laptop back from some repair work which had been done
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name is Fiyaz, I look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

I am sorry you have this issue. Before we start, let me say that we have no relation with bt.com company, but i will try my best to get resolve this issue

arsufi2002 :

Could you share your bt mail id please?

JACUSTOMER-cio6jw0h- :

[email protected]

arsufi2002 :

sorry to meantion, please omit @ symbol otherwise mail id will be blocked

arsufi2002 :

ed: fiyaz yahoo.com

arsufi2002 :

eg: fiyaz yahoo.com

JACUSTOMER-cio6jw0h- :

marjoriesmith9btinternet.com

arsufi2002 :

thanks

JACUSTOMER-cio6jw0h- :

Is that all I need to do to actually log in to my e.mail?

arsufi2002 :

what's the password

JACUSTOMER-cio6jw0h- :

Mjn8besgtzO

JACUSTOMER-cio6jw0h- :

Is there any more information for me on how to log in

arsufi2002 :

Is this the page you are trying to login?

JACUSTOMER-cio6jw0h- :

I am trying to log in to bt.com

arsufi2002 :

can you share me the login link

arsufi2002 :

i mean the bt.com login page address

JACUSTOMER-cio6jw0h- :

I am not sure what you want when I log in for my e.mail I usually do www.bt.com

arsufi2002 :

I can login with your mail id on below link, please try

arsufi2002 :

Please let me know if you can login

arsufi2002 :

If it works, you may save that page to favorites

JACUSTOMER-cio6jw0h- :

I still cannot log in

arsufi2002 :

but i can login here

arsufi2002 :

Can i take your system remotely

JACUSTOMER-cio6jw0h- :

Yes

arsufi2002 :

please download and install remote tool on your computer. Here's the link

arsufi2002 :

Once installed, Open Teamviewer, share me "My ID" and password which shows on it

arsufi2002 :

hello

JACUSTOMER-cio6jw0h- :

I do not have a partner to share I am sorry but I cannot go on with this much longer

arsufi2002 :

i shall help

arsufi2002 :

have you opened teamviewer

arsufi2002 :

Hi

arsufi2002 :

could you open teamviewer window

JACUSTOMER-cio6jw0h- :

I will have to stop I have a husband who is not well and I canot keep gpoing on this Im sorry I will just have to try later

arsufi2002 :

i am sorry madam, then you may return when you have free time

arsufi2002 :

I hope your husband will get well soon..

arsufi2002 :

Thanks

arsufi2002 :

Hello madam,

arsufi2002 :

How is your husband now

arsufi2002 :

Hope he is well

arsufi2002 :

Please respond when you are free

arsufi2002 :

Thanks

arsufi2002 :

Hello madam,
Are you available now?

Please respond when you are ready so that we can continue troubleshooting.

Thanks

JACUSTOMER-cio6jw0h- :

I have now got my lap top in order and working. I paid £28 to you although your help did not fix the problem but I was really pleased that you tried to help. I do not have anything else to chat about. I hope you received the money which has been taken from my account. Thank you again.