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My name is Bryan and I will be assisting you today.
Are you referring to the charms bar activator?
hmmm ... I don't actually have the arrow. But give me a sec.
Are you using a touchscreen or mouse?
Ok. And this arrow is showing on the "Desktop" mode, not the "Start" screen mode, correct?
It's showing the whole time I'm on mail or internet
How do you access the internet?
Meaning, is there an icon you click on? And if so, what does that icon look like?
via my email
Ok, what does the icon for your email look like?
don't know - I just sign in to email, and there it is
But there must be a way that you launch your email program. How do you launch email?
by signing in
So as soon as you turn on your computer, the Windows 8.1 sign-in screen comes up. From there you enter your password and Windows begins to load. So as soon as it's loaded it just starts your email without you doing anything else?
I turn on my computer, and the bt sign in screen comes up when I press the mail icon
the compose mail icon
That's what I'm asking ... describe that email icon for me
red with compose mail on it
Ok. Unfortunately it sounds like you have a custom setup that I'm not really sure how to answer. The arrow is showing you how to activate the charms bar I'm sure. But how it got there, I couldn't say because it's not a regular part of Windows 8.1. Do you have an IT person that set this machine up for you?
I downloaded 8.1 for free from the icon
I can only read half your answer because the icon is over the rh side
Do you know how to do a screenshot?
Forget it - I'll got to someone else who does know
Instead of rating "Bad" I could have easily submitted you for a refund. I'm telling you that this is not a normal part of Windows but I would have still been willing to help.