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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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The hannspad 10.1 it comes up with , camera error , cant

Customer Question

The hannspad 10.1 it comes up with , camera error , can't connect to the camera
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hi, My name is Michelle and i will be assisting you

Michelle :

please let me know that when does this error come up...when using a specific application or on startup

JACUSTOMER-o4vs2w8v- : Startup
Michelle :

ok

Michelle :

and when you try accessing the camera yourself , does it open up

JACUSTOMER-o4vs2w8v- : No it does not open up
Michelle :

ok

Michelle :

when was the last time that you were able to use the camera

JACUSTOMER-o4vs2w8v- : When try to open it up it comes up with camera error
Michelle :

did you run any update on the tablet

Michelle :

any update to the software or camera post which this started that you maybe aware of

JACUSTOMER-o4vs2w8v- : It's new . so not at all
Michelle :

or has teh camera worked before

JACUSTOMER-o4vs2w8v- : No
Michelle :

ok so if i understand this is a new hannspad and the camera has never worked and comes up with camera error

Michelle :

is it correct

JACUSTOMER-o4vs2w8v- : Yes
Michelle :

ok thanks for the confirmation

Michelle :

give me a min or 2 please

JACUSTOMER-o4vs2w8v- : Ok
Michelle :

let me check if there is any update availabe or if its a setting issue

Michelle :

thanks for your patience

Michelle :

please hold down the power button for 8 seconds to reset and reboot and then check if the same error comes up

JACUSTOMER-o4vs2w8v- : I'v try that already ?
Michelle :

in thatcase since its a new hansspad i would suggest to do a factory reset

Michelle :

have you done that

Michelle :

if not i will list the steps

JACUSTOMER-o4vs2w8v- : Yes I have try that aswell
Michelle :

so you did an ansroid recovery

Michelle :

is that correct

Michelle :

these are the steps

Michelle :

ensure that the tablet is fully charged

Plug off power adapter
Hold VOL – then press Power key at same time (about 4 seconds) still Hannspree logo
appear.
Picture center will display a Android robot.

Use VOL +/- key to choose “wipe data/factory reset” and press Power button.

Michelle :

confirm if you ahve done this

JACUSTOMER-o4vs2w8v- : I' will try dis . I,m chatting to you on the tab
Michelle :

ok..i that case try this and you can reopen this chat from just answer email by clicking on view answer

Michelle :

one more thing as its a new tab hope you havent loaded mych of the stuff on this as factory reset reset to factory image

JACUSTOMER-o4vs2w8v- : Ok
Michelle :

thanks i will be waiting for you once you have tried the above steps

JACUSTOMER-o4vs2w8v- : Can I phone you ?
Michelle :

i am sorry phone support will not be an option

Michelle :

do you have access to a computer

Michelle :

you can open this chat on your computer

JACUSTOMER-o4vs2w8v- : No
Michelle :

hmmm...i will be online..try the reset

Michelle :

you would have an email response of mine from just answer

Michelle :

so even if this closes you can reopen from just answer email

Michelle :

let me know once you have tried the factory reset

JACUSTOMER-o4vs2w8v- : Ok
Michelle :

thanks

Michelle :

let me know if the camera worked after the android reset or not

Michelle :

in case not, then i would suggest to contact hannspad repair team as its a new device and there is a possibilty of a repair\upgrade\replacement

Michelle :

here below are the details

Michelle :

UK – RepairTech Ltd.
Phone: +44 (0) 871 6641 811
E-mail: [email protected]
Web: http://www.repairtech.co.uk/hannspree_rma.asp

* calls cost 10p per minute plus network extras

To complete an RMA request online, please use the following link:
http://www.repairtech.co.uk/hannspree_rma.asp

Michelle :

please rate the chat with a smiley below if your question was answered; else feel free to ask and i will be happy to assist further

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