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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16427
Experience:  Over 10 years of professional experience.
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I have lost all my saved emails/folders following a update

Resolved Question:

I have lost all my saved emails/folders following a update change Via BT i use windows live mail. I think they are stiil on my computer but can't restore them
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

What kind of update was done? Was it done on the server or on your computer?
Customer: replied 3 years ago.

Hi Jason I received an email from BT saying they were changing from BT Yahoo to BT i followed the online tutorial when it came to the pat to download my savee emails/folders i got a windows error message that there may not be enough memory

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.


yes you can call me or me you as well if that helps if you don't want to i will type more info

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: CLICK HERE TO BEGIN THE REMOTE SESSION

Expert:  Jason Jones replied 3 years ago.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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