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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5664
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Kindle HD and suddenly I cannot gain access to the

Resolved Question:

I have a Kindle HD and suddenly I cannot gain access to the internet on this device as my Wi-Fi connector (Thomson965EF0) will not accept the password XXXXX I set up on my ISP some years ago and works to get my account on the latter. Thomson works well on my desktop and my laptop.
Can you assist,please?
Submitted: 3 years ago.
Category: Computer
Expert:  Kamil Anwar replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Can you tell me if your computer (the one you are using to talk to me) is still connected to the WiFi?

Also, may i remotely connect to your computer to check your router settings and troubleshoot the issue?

Thanks
Customer: replied 3 years ago.

yes and you may check the router.

Expert:  Kamil Anwar replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=842381

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Expert:  Kamil Anwar replied 3 years ago.
Issue resolved via remote support. Thank you
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