How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ryan Ford Your Own Question

Ryan Ford
Ryan Ford, Computer Enthusiast
Category: Computer
Satisfied Customers: 181
Experience:  I am a certified computer technician with years of experience. Glad to help with any issue.
70461416
Type Your Computer Question Here...
Ryan Ford is online now

Where can I get my HDD password XXXXX my system has been d

Customer Question

Where can I get my HDD password XXXXX my system has been disabled.
Submitted: 2 years ago.
Category: Computer
Expert:  Ryan Ford replied 2 years ago.

Ryan Ford :

Hi, I am Ryan and I can assist you with this.

Ryan Ford :

So is this computer one that has data you want to keep on it?

Ryan Ford :

and do you happen to know if Windows is 32bit or 64bit?

JACUSTOMER-0c6pgwv6- : Hi the disabled code I had is 3061162C85000000
JACUSTOMER-0c6pgwv6- : 64
Ryan Ford :

ok, is there data you want to keep?

JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

hmm, ok, I will look a bit more but I will warn you now, this isn't a simple thing to undo if your password isn't working.

JACUSTOMER-0c6pgwv6- : If I can if not doesen't matter.
JACUSTOMER-0c6pgwv6- : But I know the supervisor password
Ryan Ford :

well, the supervisor password is a separate thing from the hdd password.

Ryan Ford :

So it has the option for the hdd password there in the bios?

JACUSTOMER-0c6pgwv6- : By the way is a Phoenix system on Samsung laptop
Ryan Ford :

ok, how old is the laptop?

JACUSTOMER-0c6pgwv6- : Well its high lighted and I can't get to it nor the top of the security page to change it
JACUSTOMER-0c6pgwv6- : About 1.5 yes
Ryan Ford :

So you can access the system and it will boot up to the point where it would boot from the hard drive and then it asks for this password? Your supervisor password works?

JACUSTOMER-0c6pgwv6- : As soon as it turns on it ask for supervised password some times few times
Ryan Ford :

ok, but does your supervisor password work?

JACUSTOMER-0c6pgwv6- : But can get to IBO menu f2
Ryan Ford :

For the hdd password, try 0000

Ryan Ford :

that is 4 zero's

JACUSTOMER-0c6pgwv6- : But f4 recovery I only get flashing line and nothing happens
Ryan Ford :

ok, don't worry about that, go ahead and try a normal boot and try 0000 as the password for the hdd password

Ryan Ford :

I found some info and it sounds like that may very well be what that password is right now.

JACUSTOMER-0c6pgwv6- : Is that on security tab I can't get to it it jumps from it
Ryan Ford :

go ahead and leave the bios, just have the computer boot like normal

JACUSTOMER-0c6pgwv6- : I have done it and back to set up menu
Ryan Ford :

It automatically goes into the bios?

Ryan Ford :

or which setup menu?

JACUSTOMER-0c6pgwv6- : No after enter in supervisercode have to use f2
Ryan Ford :

ok, what happens if you just put in the supervisor code and then do nothing?

JACUSTOMER-0c6pgwv6- : Blue menus
JACUSTOMER-0c6pgwv6- : Nothing
JACUSTOMER-0c6pgwv6- : Try it again
Ryan Ford :

So you say you have to use F2 to get into the menu but then you also say that it goes there even if you don't? I am not understanding.

Ryan Ford :

how do you get to the point where it gave you the big long code above?

JACUSTOMER-0c6pgwv6- : The screen comes on flashes the asks for password again
Ryan Ford :

ok, and what happens if you put in 0000?

JACUSTOMER-0c6pgwv6- : I entered the wrong code and that's why is got disabled
JACUSTOMER-0c6pgwv6- : That works for supervised code
JACUSTOMER-0c6pgwv6- : That's wat I choose
JACUSTOMER-0c6pgwv6- : It says HDD frozen on security tab
Ryan Ford :

ok, if you exit the bios, saving changes, and then let it boot without doing anything, what happens?

JACUSTOMER-0c6pgwv6- : Just nothing keep asking for password
Ryan Ford :

which password?

Ryan Ford :

supervisor or hdd?

JACUSTOMER-0c6pgwv6- : Supervisor
JACUSTOMER-0c6pgwv6- : HDD password can't even go on it is lighter and jumps over it
Ryan Ford :

ok

JACUSTOMER-0c6pgwv6- : Is there any way I can clever the password
Ryan Ford :

so go ahead and try to set the supervisor password

Ryan Ford :

and in the field to put in the new password, don't put anything

Ryan Ford :

just hit enter through it

JACUSTOMER-0c6pgwv6- : Have done that
JACUSTOMER-0c6pgwv6- : It says invalid password
Ryan Ford :

when does it say invalid password?

JACUSTOMER-0c6pgwv6- : And when there is no value
Ryan Ford :

so when you go to set for supervisor does it ask you for the current password and that is what it says is invalid?

Ryan Ford :

or is it saying invalid when you try to put nothing for the new password?

JACUSTOMER-0c6pgwv6- : Try it but can't move away from it
JACUSTOMER-0c6pgwv6- : It said new password changed
Ryan Ford :

ok

JACUSTOMER-0c6pgwv6- : But it does not move from it and stay high lighted
Ryan Ford :

ok, thats alright

JACUSTOMER-0c6pgwv6- : Ask in for new password
Ryan Ford :

ok, just hit Enter

Ryan Ford :

nothing else

JACUSTOMER-0c6pgwv6- : Got the massage system password entry failed',system disabled and the code 368558166100000000
Ryan Ford :

ok

JACUSTOMER-0c6pgwv6- : What is this no.
Ryan Ford :

go ahead and turn off the computer, unplug power, and remove the battery. Leave it off for at least 30 seconds and press the power button while everything is unplugged a couple of times to fully drain the power. Once you have done that, connect everything back up again and boot it again.

JACUSTOMER-0c6pgwv6- : Shall Ipress the power bottom while the battery is off
Ryan Ford :

yes, just to fully drain the system

JACUSTOMER-0c6pgwv6- : Asking 4 supervisor password
Ryan Ford :

ok, go ahead and put in whatever password has worked, 0000?

JACUSTOMER-0c6pgwv6- : Asking four supervisor password
JACUSTOMER-0c6pgwv6- : Asking
JACUSTOMER-0c6pgwv6- : It keep asking as before unless if I give a common
JACUSTOMER-0c6pgwv6- : Do you have a code to over ride it
Ryan Ford :

Well, maybe try PHOENIX

JACUSTOMER-0c6pgwv6- : What do you mean?
Ryan Ford :

as the password, try: Phoenix

Ryan Ford :

oops, all caps

Ryan Ford :

PHOENIX

JACUSTOMER-0c6pgwv6- : But how can I
Ryan Ford :

You said it is asking for the password again

JACUSTOMER-0c6pgwv6- : It says invallied
JACUSTOMER-0c6pgwv6- : How can get to delete or unfroz the password on security page
JACUSTOMER-0c6pgwv6- : We g
JACUSTOMER-0c6pgwv6- : We just going no where
Ryan Ford :

On the security page, at the top it has the 3 passwords listed, Supervisor, User, and HDD. Which one's say "Clear"?

JACUSTOMER-0c6pgwv6- : Get to the section
JACUSTOMER-0c6pgwv6- : Yes I need to get to it how
Ryan Ford :

however you did before.

Ryan Ford :

if it was 0000 that worked, or whatever

Ryan Ford :

maybe try entering nothing at all, just hit enter with nothing in the password box?

JACUSTOMER-0c6pgwv6- : That's problem I couldn't get to it
Ryan Ford :

You were just there a minute ago with me weren't you?

JACUSTOMER-0c6pgwv6- : That's why I needed you
JACUSTOMER-0c6pgwv6- : No
Ryan Ford :

So you weren't at the point where you could reset the supervisor password?

JACUSTOMER-0c6pgwv6- : The only password we can get to is after reboot
JACUSTOMER-0c6pgwv6- : That was the section below
Ryan Ford :

on the security tab right? so you can see that page of information right now?

JACUSTOMER-0c6pgwv6- : Set suppervisior password
Ryan Ford :

ok

JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

I am not asking you to do anything here, just tell me, for the 3 different passwords listed at the top, do any of them not have a status of "Clear"?

JACUSTOMER-0c6pgwv6- : I am in the security tab
JACUSTOMER-0c6pgwv6- : User password
Ryan Ford :

it does or doesn't say clear?

JACUSTOMER-0c6pgwv6- : Supper visour Set
JACUSTOMER-0c6pgwv6- : HDD frozen
JACUSTOMER-0c6pgwv6- : But I can't get to the top sections
Ryan Ford :

right, so those aren't anything that actually changes

Ryan Ford :

or, those aren't things you can change, those are informational only

Ryan Ford :

the hdd password is always frozen unless a certain set of steps are taken to get it unfrozen

Ryan Ford :

frozen just means its not accessible, it doesn't mean there is a password set for it.

JACUSTOMER-0c6pgwv6- : No havnt achieved any thing
Ryan Ford :

I think its just the supervisor password that is an issue at this point

Ryan Ford :

give me just another moment

JACUSTOMER-0c6pgwv6- : How can we clever
JACUSTOMER-0c6pgwv6- : Clear it
Ryan Ford :

so, it asks for the password to access this menu area right?

JACUSTOMER-0c6pgwv6- : We need a code to get the system running
Ryan Ford :

So here is the thing, Samsung's own documentation for their laptops states that there isn't a code

JACUSTOMER-0c6pgwv6- : No can't get to it
Ryan Ford :

there isn't a master override code, at least not one they are telling anyone.

JACUSTOMER-0c6pgwv6- : So what shall I do?
Ryan Ford :

So if your computer is off, and you turn it on, to get here to the security tab of the bios setup menu, you don't have to enter any sort of password?

Ryan Ford :

You haven't put in any password to get to this part of the bios menu?

JACUSTOMER-0c6pgwv6- : No you only needs the password when you reboot the system
Ryan Ford :

right

Ryan Ford :

so you put that in before you can get into this menu is that correct?

Ryan Ford :

what is that password that you have put?

JACUSTOMER-0c6pgwv6- : yes
JACUSTOMER-0c6pgwv6- : 0000
Ryan Ford :

ok

Ryan Ford :

So, now on the security page, where it says "Set Supervisor Password" the word Enter is highlighted, correct?

JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

ok, go ahead and hit enter, and then hit enter 2 more times without hitting anything else

Ryan Ford :

does it work, or does it give an error?

JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

it worked?

JACUSTOMER-0c6pgwv6- : Pass
Ryan Ford :

ok, so, now above, at the top, where it says "Supervisor Password" does it say Clear?

JACUSTOMER-0c6pgwv6- : Yes and is given disabled with a number
Ryan Ford :

ok, go ahead and tap F10

Ryan Ford :

and confirm to save and exit

Ryan Ford :

and then let the computer boot normally

JACUSTOMER-0c6pgwv6- : I have to reboot to get back bio menu again
Ryan Ford :

don't purposefully come back to the bios menu

Ryan Ford :

just let it reboot normally and see what happens

JACUSTOMER-0c6pgwv6- : Asks for password
Ryan Ford :

what password?

JACUSTOMER-0c6pgwv6- : 0000
JACUSTOMER-0c6pgwv6- : Have
Ryan Ford :

but it was asking for the "supervisor"

JACUSTOMER-0c6pgwv6- : To f2 if I need to get to bio
JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

did you tap F2?

JACUSTOMER-0c6pgwv6- : Yes I am in bio
Ryan Ford :

go back to the security tab

JACUSTOMER-0c6pgwv6- : Uefi boot in advanced tab what does that do
JACUSTOMER-0c6pgwv6- : OK
Ryan Ford :

lets not mess with that

JACUSTOMER-0c6pgwv6- : I am there
JACUSTOMER-0c6pgwv6- : OK
Ryan Ford :

changing the UEFI settings could make the computer unbootable

Ryan Ford :

it won't affect your password issues.

JACUSTOMER-0c6pgwv6- : OK
Ryan Ford :

So at the top, for supervisor password, does it say Clear?

Ryan Ford :

or does it say set?

JACUSTOMER-0c6pgwv6- : No is still says set
Ryan Ford :

ok, hit enter 3 times

Ryan Ford :

does it say clear now?

JACUSTOMER-0c6pgwv6- : On what ri
JACUSTOMER-0c6pgwv6- : Writing
Ryan Ford :

it should have the enter next to set supervisor password highlighted correct?

JACUSTOMER-0c6pgwv6- : Or choice
Ryan Ford :

that is what you are hitting enter on

JACUSTOMER-0c6pgwv6- : Yes
Ryan Ford :

ok

Ryan Ford :

so after hitting enter 3 times, did supervisor password at the top change to clear?

JACUSTOMER-0c6pgwv6- : Set supperwiser password no
JACUSTOMER-0c6pgwv6- : It wants to Chang it
JACUSTOMER-0c6pgwv6- : Aa
JACUSTOMER-0c6pgwv6- : Asking for current password
JACUSTOMER-0c6pgwv6- : New paswo
Ryan Ford :

ahh, ok

Ryan Ford :

so put nothing, just hit enter

Ryan Ford :

with the fields completely empty

Ryan Ford :

if they aren't empty, delete anything that is in them

JACUSTOMER-0c6pgwv6- : Comes as error
Ryan Ford :

what is the error, exactly as it states it?

Ryan Ford :

I need to know it letter for letter

JACUSTOMER-0c6pgwv6- : And disabled system
Ryan Ford :

is this when putting in the current password?

JACUSTOMER-0c6pgwv6- : Have to reboot
Ryan Ford :

or when putting in the new password?

JACUSTOMER-0c6pgwv6- : Even when put nothing or current pass
Ryan Ford :

just now, when you said it gave the error, was that after you entered the current password?

Ryan Ford :

or was it when trying to enter the new password, with blank fields?

JACUSTOMER-0c6pgwv6- : Got that cleared now
Ryan Ford :

I really need to know the answer to what I just asked...

Ryan Ford :

not to help clear it which you have done but so I know what actually happened

JACUSTOMER-0c6pgwv6- : After put old password and left the others blank
Ryan Ford :

ok, and do you know what the error said, exactly

Ryan Ford :

?

JACUSTOMER-0c6pgwv6- : Yes the long number I faced you
Ryan Ford :

ok, that is all it said?

Ryan Ford :

just gave a big number?

JACUSTOMER-0c6pgwv6- : I have reboot the system
JACUSTOMER-0c6pgwv6- : And the massage that was disabled
Ryan Ford :

ok, I really need to know, word for word, exactly as it said it

JACUSTOMER-0c6pgwv6- : Now the screen just flashes
Ryan Ford :

not the general idea of what the error was but what it actually, exactly was.

Ryan Ford :

I know it had that number, but i need to know precisely what the whole message was

JACUSTOMER-0c6pgwv6- : Invalid entry
Ryan Ford :

ok, invalid entry, and then that number?

JACUSTOMER-0c6pgwv6- : Disabled system
JACUSTOMER-0c6pgwv6- : Then the number
Ryan Ford :

3061162C85000000?

JACUSTOMER-0c6pgwv6- : System password entry failed
JACUSTOMER-0c6pgwv6- : System disabled
Ryan Ford :

ok

JACUSTOMER-0c6pgwv6- : 3061162c850000000
JACUSTOMER-0c6pgwv6- : That's exact
Ryan Ford :

ok

Ryan Ford :

ok, reboot the computer and when it asks for the password, try this: 1k7s8xh

JACUSTOMER-0c6pgwv6- : And now it busts flash as if it wants to start but can't
JACUSTOMER-0c6pgwv6- : It down
JACUSTOMER-0c6pgwv6- : Doesn't
JACUSTOMER-0c6pgwv6- : It just flash
JACUSTOMER-0c6pgwv6- : With cross on the top left of the screen
Ryan Ford :

ok, turn it off and disconnect everything just like before

Ryan Ford :

do a full power drain just like earlier

JACUSTOMER-0c6pgwv6- : Done
Ryan Ford :

ok, does it start ok now?

JACUSTOMER-0c6pgwv6- : Get flashing screen
JACUSTOMER-0c6pgwv6- : But don't runs
JACUSTOMER-0c6pgwv6- : Shall I tr
Ryan Ford :

hmm, I am getting the impression that the motherboard has perhaps gone a bit wacky

Ryan Ford :

I once had a laptop that always asked for a password even though it shouldn't have.

JACUSTOMER-0c6pgwv6- : OK
Ryan Ford :

Same sort of issue, the laptop died and was never resurrected

JACUSTOMER-0c6pgwv6- : So what now
Ryan Ford :

I might, even if you are out of warranty, try calling Samsung and see if there is anything they can do for it or tell you about it

Ryan Ford :

I will also say that the hard drive, with all of your data on it, should be fine.

JACUSTOMER-0c6pgwv6- : OK
Ryan Ford :

or I should say, this password issue has nothing to do with the hard drive or your data and so all of that should still be there. If you put that drive in another computer or connected it to an external enclosure I assume all your data would be there

JACUSTOMER-0c6pgwv6- : How much am been charge ?
JACUSTOMER-0c6pgwv6- : OK thanks
Ryan Ford :

Well, you pay when you rate, so whatever amount you initially agreed to.

JACUSTOMER-0c6pgwv6- : I think was 28 or35
JACUSTOMER-0c6pgwv6- : Anyway thanks have a good day.
Ryan Ford :

Also, if you get some new information or it starts working better, feel free to come back here. I will switch the chat to the QandA format which isn't as nice for direct chatting, its more like a forum thread, but it will notify me when you respond. So even if I don't immediately get back to you, I will see it and get back to you as soon as I can.

JACUSTOMER-0c6pgwv6- : Thanks
Ryan Ford :

Good luck with it, I hope that it comes around for you. It just sounds to me at this point like it might be a hardware issue though.

JACUSTOMER-0c6pgwv6- : Bye
Ryan Ford :

have a good one

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.