Hi, I am Ryan and I can assist you with this.
So is this computer one that has data you want to keep on it?
and do you happen to know if Windows is 32bit or 64bit?
ok, is there data you want to keep?
hmm, ok, I will look a bit more but I will warn you now, this isn't a simple thing to undo if your password isn't working.
well, the supervisor password is a separate thing from the hdd password.
So it has the option for the hdd password there in the bios?
ok, how old is the laptop?
So you can access the system and it will boot up to the point where it would boot from the hard drive and then it asks for this password? Your supervisor password works?
ok, but does your supervisor password work?
For the hdd password, try 0000
that is 4 zero's
ok, don't worry about that, go ahead and try a normal boot and try 0000 as the password for the hdd password
I found some info and it sounds like that may very well be what that password is right now.
go ahead and leave the bios, just have the computer boot like normal
It automatically goes into the bios?
or which setup menu?
ok, what happens if you just put in the supervisor code and then do nothing?
So you say you have to use F2 to get into the menu but then you also say that it goes there even if you don't? I am not understanding.
how do you get to the point where it gave you the big long code above?
ok, and what happens if you put in 0000?
ok, if you exit the bios, saving changes, and then let it boot without doing anything, what happens?
supervisor or hdd?
so go ahead and try to set the supervisor password
and in the field to put in the new password, don't put anything
just hit enter through it
when does it say invalid password?
so when you go to set for supervisor does it ask you for the current password and that is what it says is invalid?
or is it saying invalid when you try to put nothing for the new password?
ok, thats alright
ok, just hit Enter
go ahead and turn off the computer, unplug power, and remove the battery. Leave it off for at least 30 seconds and press the power button while everything is unplugged a couple of times to fully drain the power. Once you have done that, connect everything back up again and boot it again.
yes, just to fully drain the system
ok, go ahead and put in whatever password has worked, 0000?
Well, maybe try PHOENIX
as the password, try: Phoenix
oops, all caps
You said it is asking for the password again
On the security page, at the top it has the 3 passwords listed, Supervisor, User, and HDD. Which one's say "Clear"?
however you did before.
if it was 0000 that worked, or whatever
maybe try entering nothing at all, just hit enter with nothing in the password box?
You were just there a minute ago with me weren't you?
So you weren't at the point where you could reset the supervisor password?
on the security tab right? so you can see that page of information right now?
I am not asking you to do anything here, just tell me, for the 3 different passwords listed at the top, do any of them not have a status of "Clear"?
it does or doesn't say clear?
right, so those aren't anything that actually changes
or, those aren't things you can change, those are informational only
the hdd password is always frozen unless a certain set of steps are taken to get it unfrozen
frozen just means its not accessible, it doesn't mean there is a password set for it.
I think its just the supervisor password that is an issue at this point
give me just another moment
so, it asks for the password to access this menu area right?
So here is the thing, Samsung's own documentation for their laptops states that there isn't a code
there isn't a master override code, at least not one they are telling anyone.
So if your computer is off, and you turn it on, to get here to the security tab of the bios setup menu, you don't have to enter any sort of password?
You haven't put in any password to get to this part of the bios menu?
so you put that in before you can get into this menu is that correct?
what is that password that you have put?
So, now on the security page, where it says "Set Supervisor Password" the word Enter is highlighted, correct?
ok, go ahead and hit enter, and then hit enter 2 more times without hitting anything else
does it work, or does it give an error?
ok, so, now above, at the top, where it says "Supervisor Password" does it say Clear?
ok, go ahead and tap F10
and confirm to save and exit
and then let the computer boot normally
don't purposefully come back to the bios menu
just let it reboot normally and see what happens
but it was asking for the "supervisor"
did you tap F2?
go back to the security tab
lets not mess with that
changing the UEFI settings could make the computer unbootable
it won't affect your password issues.
So at the top, for supervisor password, does it say Clear?
or does it say set?
ok, hit enter 3 times
does it say clear now?
it should have the enter next to set supervisor password highlighted correct?
that is what you are hitting enter on
so after hitting enter 3 times, did supervisor password at the top change to clear?
so put nothing, just hit enter
with the fields completely empty
if they aren't empty, delete anything that is in them
what is the error, exactly as it states it?
I need to know it letter for letter
is this when putting in the current password?
or when putting in the new password?
just now, when you said it gave the error, was that after you entered the current password?
or was it when trying to enter the new password, with blank fields?
I really need to know the answer to what I just asked...
not to help clear it which you have done but so I know what actually happened
ok, and do you know what the error said, exactly
ok, that is all it said?
just gave a big number?
ok, I really need to know, word for word, exactly as it said it
not the general idea of what the error was but what it actually, exactly was.
I know it had that number, but i need to know precisely what the whole message was
ok, invalid entry, and then that number?
ok, reboot the computer and when it asks for the password, try this: 1k7s8xh
ok, turn it off and disconnect everything just like before
do a full power drain just like earlier
ok, does it start ok now?
hmm, I am getting the impression that the motherboard has perhaps gone a bit wacky
I once had a laptop that always asked for a password even though it shouldn't have.
Same sort of issue, the laptop died and was never resurrected
I might, even if you are out of warranty, try calling Samsung and see if there is anything they can do for it or tell you about it
I will also say that the hard drive, with all of your data on it, should be fine.
or I should say, this password issue has nothing to do with the hard drive or your data and so all of that should still be there. If you put that drive in another computer or connected it to an external enclosure I assume all your data would be there
Well, you pay when you rate, so whatever amount you initially agreed to.
Also, if you get some new information or it starts working better, feel free to come back here. I will switch the chat to the QandA format which isn't as nice for direct chatting, its more like a forum thread, but it will notify me when you respond. So even if I don't immediately get back to you, I will see it and get back to you as soon as I can.
Good luck with it, I hope that it comes around for you. It just sounds to me at this point like it might be a hardware issue though.
have a good one