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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 19318
Experience:  Expert for over 10 years
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I am not sure if I have set up an icloud account or not.

Customer Question

I am not sure if I have set up an icloud account or not. It will not accept my Apple ID password. I would like to reset it it but don't seem to be able to do it. Also you tube is not responding and neither is tha App Store and my photographs are there, but will not move! Because of the icloud problem I cannot back up - would that be right?
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Please click here ---> https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot

Please follow the steps and reset your password. Once complete please use the new password

Expert:  Josh replied 3 years ago.
Jill,

Please reply back here and try my steps above. I see that you accidentally opened another question for the same problem.

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