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Ryan Ford
Ryan Ford, Computer Enthusiast
Category: Computer
Satisfied Customers: 181
Experience:  I am a certified computer technician with years of experience. Glad to help with any issue.
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I have an asus X200CA it seems to have stuck and I cannot access

Resolved Question:

I have an asus X200CA it seems to have stuck and I cannot access it at all. The activity drive light is flashing and the only thing I get to see is the screen flashing ??
Submitted: 2 years ago.
Category: Computer
Expert:  Ryan Ford replied 2 years ago.

Ryan Ford :

Hi, I am Ryan and I can assist you with this.

Ryan Ford :

So the screen just flashes?

Ryan Ford :

anything in particular? a certain color?

Customer:

Yes and the drive activity light is flashing

Customer:

sorry green light

Ryan Ford :

ok, does this have a removable battery?

Customer:

No

Customer:

The flashing does not start until I log in by the way

Ryan Ford :

ohh, so it does boot up to Windows?

Customer:

Well no I cannot access anything except to log in I cannot access windows or any apps

Ryan Ford :

So you login and then it starts flashing?

Customer:

Yes

Ryan Ford :

ok, describe the flashing to me, can you see anything?

Customer:

I will try I havethe screen with icons on and they flash somtimes with colour sometimes without and even the time and date across the bottom in right hand sides flashes in and out

Customer:

Now I have the start screen on and that is flashing on and off

Ryan Ford :

ok, so does it seem like the flashing is the actual stuff on the screen? as in the computer is doing it? or does it seem like the screen panel itself is having the issues, where the flashing doesn't directly or exactly correlate to what is being shown on the screen?

Ryan Ford :

if that makes any sense

Customer:

I would say it is the computer doing it..... I think

Ryan Ford :

ok

Customer:

It's a good job I don't suffer with fits

Ryan Ford :

do you know how to shut Windows 8 down? as in completely power it off?

Ryan Ford :

lol, ya, computers do require patience at times...

Customer:

Well I know how to shut computer down that is all.. very much a novice. sorry

Ryan Ford :

did this just start?

Ryan Ford :

like today?

Customer:

No started last night. I tried to start up a game I have played loads of times and it said I was not logged in and to uninstall then re install and being me decided I would try again as it seemed odd. Then this started to happen.

Ryan Ford :

ok, lets try system restore then.

Customer:

Actually the screen seemed to freeze first so I switched it off then it started.

Ryan Ford :

we'll see if you can get to it

Customer:

Brilliant lets try then

Ryan Ford :

can you get to the start screen?

Ryan Ford :

or are you on it now?

Ryan Ford :

if so, type the word: restore

Ryan Ford :

just start typing, there is no text field

Customer:

Right I have switched off will start from scratch

Ryan Ford :

ok

Customer:

shall I log in

Ryan Ford :

yes

Customer:

Have logged in so I just type restore

Ryan Ford :

if you are on the start screen, yes

Ryan Ford :

hopefully system restore will appear as one of the programs?

Ryan Ford :

or the option to restore your computer to an earlier time

Customer:

I have start screen but typed restore but nothing... still just flashing

Ryan Ford :

hmm, ok

Ryan Ford :

go ahead and restart the computer

Ryan Ford :

don't login

Ryan Ford :

let me know when it gets to the login page

Customer:

right done

Ryan Ford :

ok, in the lower right corner is the power button, click it, then press and hold the Shift key and while holding it select Restart.

Ryan Ford :

the computer will reboot and bring up the advanced boot options menu.

Ryan Ford :

select safe mode.

Ryan Ford :

just plain safe mode.

Customer:

my power button as I think it is... is top right is that ok and you do mean the button that switches comp on ??

Ryan Ford :

I don't mean the physical button, I mean the power icon on the screen.

Ryan Ford :

on the login page there is an icon in the lower right corner

Ryan Ford :

little circle with a line in it

Customer:

got you

Customer:

it just says restarting ???

Ryan Ford :

ok, thats fine, give it a minute

Customer:

ok thanks for patience

Customer:

npw it wants me to log in ?

Ryan Ford :

ok, were you able to select safe mode?

Customer:

No nothing at all

Ryan Ford :

hmm, ok, lets try this again, click the power icon, then hold Shift, and then select Restart while holding Shift.

Customer:

ok

Customer:

yes continue or troubleshoot or turn off

Ryan Ford :

ok, do you see the safe mode option?

Customer:

NO just those 3 options

Ryan Ford :

oh, ok, select troubleshoot

Ryan Ford :

then startup settings

Ryan Ford :

then restart

Ryan Ford :

and then it will give the option of safe mode

Customer:

done

Ryan Ford :

no need for safe mode with networking or anything, just do plain safe mode.

Customer:

I think it is thinking at the mo

Customer:

nothing happening at the mo just plain screen

Ryan Ford :

ok

Ryan Ford :

give it a little more time

Customer:

ok

Customer:

preparing

Customer:

it says reset your pc and please wait

Ryan Ford :

ok

Customer:

shall I reset it says next or cancel

Ryan Ford :

what does it say exactly?

Customer:

here's what will happen.

Ryan Ford :

well, whats the main heading?

Customer:

all your personal files and apps will be removed. all updates installed on pc will be removed. Your pc setting will be restored to their defaults

Ryan Ford :

ahh, no we don't want to do this, got too far somehow.

Ryan Ford :

is there a way to go back?

Ryan Ford :

or just cancel?

Customer:

I will cancel then ?

Ryan Ford :

ya, cancel

Customer:

what about exit and continue to windows 8.1

Ryan Ford :

are there any other options where you are at?

Ryan Ford :

Is this an Asus recovery tool?

Customer:

only turn off pc

Ryan Ford :

what color is the screen here?

Ryan Ford :

and does it say Asus anywhere?

Customer:

Bright blue

Ryan Ford :

ok

Customer:

no asus anywhere

Ryan Ford :

ok

Ryan Ford :

go ahead and have it boot to windows 8.1

Ryan Ford :

we'll try this again.

Customer:

ok

Customer:

I am back at log in

Ryan Ford :

once at the login screen, do the same as before, click power, hold shift, restart

Ryan Ford :

and then select troubleshoot

Customer:

ok

Ryan Ford :

and stop there

Ryan Ford :

does it have system restore as an option?

Customer:

it says troubleshoot. refresh or reset your pc or use advanced tools ?

Ryan Ford :

ya, click that

Ryan Ford :

and then the next screen, is system restore there?

Customer:

will let you know when there

Customer:

refresh your pc or reset your pc or advanced options

Customer:

refresh I guess it says if your pc isn't running well you can refresh it without losing your files

Ryan Ford :

ok, choose advanced

Ryan Ford :

now system restore will be there

Ryan Ford :

select it

Customer:

loads of options do you want them

Customer:

one says start up repair. fix problems that keep windows from loading ... sounds good

Ryan Ford :

no

Ryan Ford :

your computer is starting

Ryan Ford :

startup repair won't fix this

Ryan Ford :

do you see system restore?

Customer:

ok ststem restore. use a res

Customer:

yes

Ryan Ford :

ok

Ryan Ford :

select that

Customer:

done

Customer:

I have added a glass of wine to calm my nerves lol

Ryan Ford :

now it should be fairly straightforward, you need to select a restore point from before it got messed up yesterday.

Ryan Ford :

I would be surprised if there were any since it happened...

Customer:

right maybe In the morning

Ryan Ford :

do you have the list?

Customer:

it says preparing system restore

Ryan Ford :

ok

Ryan Ford :

has it said that ever since you selected it in the advanced menu?

Customer:

no

Ryan Ford :

ok, is it doing system restore now?

Ryan Ford :

did you see what the date of the restore point its using was?

Customer:

no now it says choose an account to continue. then my name.

Ryan Ford :

ahh ok

Ryan Ford :

ya, select your name

Customer:

shall I press my name

Ryan Ford :

ya

Customer:

done

Ryan Ford :

and then now it should have the list of restore points?

Customer:

now system restore shall I press next all sounds ok

Ryan Ford :

do you see the date and time of the restore point?

Customer:

no there is a clock set at 3 o'clock on the left of box the rest says basically it will fix problems relating to comp not responding

Customer:

it looks like a standard picture

Ryan Ford :

ok, ya, hit next

Customer:

restore your computer to the state it was in befoe the selected event and then a list of dates ranging from 115.04.14 to 17.05.14

Ryan Ford :

ahh, ok

Ryan Ford :

I guess pick the most recent one

Ryan Ford :

its from a week ago

Ryan Ford :

?

Customer:

ok then next

Ryan Ford :

ya

Customer:

there are 5 called critical updates

Ryan Ford :

it might have a confirmation screen, just hit next again

Ryan Ford :

ya, thats just the event name that triggered the restore point creation

Ryan Ford :

critical updates are normal Windows Updates.

Customer:

ok says to confirm your restore point ... and finish

Ryan Ford :

yup, go ahead

Customer:

is doing a system restore

Customer:

If this works you are a genius

Ryan Ford :

ok, this will probably take several minutes

Customer:

Is this something that you anticipate could take a long time to do ?

Ryan Ford :

It shouldn't be too much longer

Customer:

ok not moaning just wondering

Ryan Ford :

normally it takes 10-20 minutes

Customer:

it is finalising the restore

Ryan Ford :

ok

Customer:

have pressed restart button fingers crossed

Ryan Ford :

ok

Customer:

YOU ARE A GENIUS THANK YOU SO SO MUCH

Ryan Ford :

fantastic, glad to hear its working

Customer:

WOULD GLADLY USE YOU AGAIN.

Ryan Ford, Computer Enthusiast
Category: Computer
Satisfied Customers: 181
Experience: I am a certified computer technician with years of experience. Glad to help with any issue.
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