My name is Bryan and I will be assisting you today.
Can you open an elevated command prompt successfully?
To open an elevated command prompt:1 - Click "Start"2 - Type "cmd" (without the quotes) where it says "Start Search"3 - Wait for "cmd" to appear in the menu under "Programs"4 - Right-click "cmd" from the menu (not from the search box)5 - Choose "Run as administrator"6 - Allow it to run if requested7 - If that comes up fine, then proceed with the next step8 - Type "sfc /scannow" (no quotes and there is a space after sfc)9 - Let it run through and let me know the results
A shadow copy could not be created for the following reason, the resource loader cache doesn`t have loaded MOI entry
Hi Bryn,Thanks for your email, my operating system is windows vista,and the browser is internet explorer.the fault started on the monthly backup 3`rd March 2014.However I have followed your instructions,and the result reads as follows. Windows resource protection found corrupt files but was unable to fix some of them.Details are included in the cbs.log windows\logs\cbs\cbs.log. for example c:\windows\logs\cbs\cbs.logsc:\windows\system32>
Ok. Reboot, the try another backup and let me know the results. If it still fails, I have another option to try.
Hello Bryan,I have since had another backup with the same answer,except instead of showing (0x80073boi) it showed (0x80073acf) but not backedup successful.Can you help? regards Graham
With a "Poor" rating, I think I'll opt out and let another expert try to help. Good luck.