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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 15 years of consulting to the IT industry
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My Sony RDR HXD870 Freeview tuner and recorder has a problem

Resolved Question:

My Sony RDR HXD870 Freeview tuner and recorder has a problem where the Freeview picture freezes and the screen goes black. The picture returns if you turn it off and turn it on again, but then freezes again. Playback from the hard drive recorder and DVD player are not affected.

Can you advise.

Thanks
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To confirm, it is the freeview box you reset to factory settings correct?
Customer: replied 3 years ago.

That's correct

Expert:  Richard replied 3 years ago.
Thank you

Leave it unplugged from the wall power socket for 10 minutes

Then power it on and test if it still freezes

let me know please.

Customer: replied 3 years ago.

OK, have unplugged it. Will try again in 10mins.

Expert:  Richard replied 3 years ago.
Thank you

Let me know the results please
Customer: replied 3 years ago.

Have plugged in again. Switched it on but still getting same problem.

Expert:  Richard replied 3 years ago.
Thanks Andrew, that confirms the problem

It is the internal memory that is failing. It tries to write to it, fails (the freezing) then errors and crashes (the blank screen)

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you, but it needs to be swapped out sorry.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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