Ask a Computer Question, Get an Answer ASAP!
Hello Margaret! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?Are you able to use Internet Explorer or any other browser?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I am unfamiliar with any other browser
I don't know what you mean by "Can we do a remote session "
yes, I am communicating with you on the same computer
Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program (usually at the bottom or top) to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=8bd2a33c-d87c-444b-b246-13e2b2dee6bdNote: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Please reply at the box below. Thank you,
i followed your instructions and was told that it would damage my computer and to discard
I cannot see the last two replies I have sent you I think I am wasting my time I give up
I'm sorry, don't worry, we guarantee our service.Can you please reply at the box below again?Thank you,