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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Customer Question

I cannot get into my google browser can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Margaret! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Are you able to use Internet Explorer or any other browser?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I am unfamiliar with any other browser


 


 


I don't know what you mean by "Can we do a remote session "

Expert:  Viet - Computer Tech replied 2 years ago.
Are you communicating with me on the same computer or another computer?

With remote session, we can chat, and you can see on your computer'screen while I'm fixing the issue.

Please reply at the box below. Thank you
Customer: replied 2 years ago.

 


yes, I am communicating with you on the same computer

Expert:  Viet - Computer Tech replied 2 years ago.

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program (usually at the bottom or top) to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=8bd2a33c-d87c-444b-b246-13e2b2dee6bd

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

 

  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows (usually at the bottom or top.)
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

 


i followed your instructions and was told that it would damage my computer and to discard

Expert:  Viet - Computer Tech replied 2 years ago.
It's our remote support porgram. Please allow it to run. And/or you can do the following:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows (usually at the bottom or top.)
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

 


I cannot see the last two replies I have sent you I think I am wasting my time I give up

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry, don't worry, we guarantee our service.

Can you please reply at the box below again?

Thank you,

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