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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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hi..im a 66yr old disabled man & have been house bound for

Customer Question

hi..i'm a 66yr old disabled man & have been house bound for quite a few years now when i first got my netbook i had a problem & i'm sure 1 of the samsung tech's gave me a code to put the said n310 back to factory settings i wonder could you help me out as i'm no good on these pc things & all i can get(no matter what i do) is keep returning to a blue screen there is nothing on this thing i want so i thought put it back to factory settings & start over as i cant afford a repair or a new laptop/netbook.???thanx your mick.mcgowan.
Submitted: 2 years ago.
Category: Computer
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

I am very sorry about the issue. Are you using the problem Samsung N310 netbook now to communicate with me? Or are you using another device?


Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 2 years ago.

yes I'm useing another laptop the poor old netbook sat across the room on my coffee table

Customer: replied 2 years ago.

i'm no good opn these things(pc's) but i have used the answer service before & think althou' expensive for just the 1 question & answer last time i used it.i think its a brilliant idea & service that the reason i've retured as i do see anyone else this is just a perfect servise for me...

Customer: replied 2 years ago.

each time the price page comes up i keep pressing the£28 button but cant get to the bottom of the page to return it to you

Expert:  Jess M. replied 2 years ago.
Hi Mick,

Thank you for writing back with that information. Here is the quick step:
  1. Turn on the problem laptop
  2. When you see the Samsung logo, immediately press the F4 key (it is a single key at the top, there are 12 function keys F1 through F12. Just press F4 when you see the Samsung logo)
  3. Keep tapping the F4 key and see if you get the recovery screen.

 

Keep me posted so that I can give you the next steps.

 

Regards,

Jess

Customer: replied 2 years ago.

i have tried that earlier & its its just done the same again now gone to a blue screen before i was told to press 2 or 3 keys together along with f8-9 or ten i cant remember as it was 5 or 6 years ago & it went back to factory settings...

Expert:  Jess M. replied 2 years ago.
Hi Mick,

Here is the link detailing the entire process. It also shows screenshots to help you further.

http://www.samsung.com/us/support/howtoguide/N0000845/4124/146510/N/3/M/NP-N310

Keep me posted with your results so that I can help you further.

Best regards,
Jess

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