Hello. My name is XXXXX XXXXX I will be assisting you today.
most of the times it happens like the user profile get corrupted however we can try to repair the corrupt user profile but it does not gurantee that the profile will be recovered.
let me know when you are ready.
what have you tried so far from your side to fix it.
please tell me what have you already tried so far from your side to fix it.
how many user account you have on that computer
can you login to the windows on safe mode
once you are in safe mode windows let me know.
yes i am
not the F2 this will open bios setup we dont want that
use the F8 key tap on it few times as you turn on the computer
on the initial display screen when you turn on the computer be quick as it gives you only 3 second tap the F8 few times
press the WindowsKey on the keyboard, type Restore then press enter.
Right click on “System Restore” in System Tools, then click “Pin to Start Menu” easy access.
Press continue at the “Windows needs you permission to continue dialog box.
Select “Choose a different Restore Point”.
If “Choose a different restore point” was selected the “Choose a restore point” dialog box will appear. Choose a restore point like an earlier data on which the computer was working and click on Next.
Now click Yes to continue.
The system will reboot and the following dialog box will appear if the restore was successful.
use the arrow key to select safe mode and then hit enter
login and be on the windows screen
did you choose safe mode to login to windows
so you are in windows now
now press start button and select the search box
type in system restore
as the icon appears click on it
click on the check mark at the bottom which says show more restore points
you will see old dates select a 10 days back date or a weeks
your data is safe system restore will not erase any of your files folders or emails
after you select the date hit next to continue
it will reboot the comuter on its own so all we do is wait and watch
after reboot the system will tell you whether is was restored successfully or not
no problem sur
no problem sir sorry for the spelling
is it still running
we are almost done please be patient for few more minutes
no its just that after it completes it will display a message restored successfully then you can login to windows with your original login account
has it completed the restore